Overview
Membership Director Jobs in Aberdeen, SD at Aberdeen Family YMCA
JOB DESCRIPTION
Aberdeen Family YMCA
5 South State Street
Aberdeen, South Dakota 57401
Position: Membership Director
Supervisor: Senior Director of Programming
Position Type: Full-time Position Status: Exempt
GENERAL DESCRIPTION:
The Membership Director shall be responsible for all operations of the member services as well as providing supervision and leadership to member services staff. This position will provide direction to the member services staff to ensure a high level of customer service and procedures to maximize member enrollment and program participation. This position is also responsible for the oversight and facilitation of the Child Watch program.
ESSENTIAL FUNCTIONS: Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.
MEMBERSHIP RESPONSIBILITIES:
- Availability to work varied hours: early morning, days, evenings and weekends. (A core schedule can be established but flexibility is needed to accomodate staffing needs)
- Directs and oversees all operations related to member services department.
- Manages the member services budget.
- Responsible for oversight and accuracy of all financial transactions at member services.
- Recruit, hire, train, develop, supervise and guide Member Service staff.
- Effective management of staff.
- Responsible for management of YMCA’s Nationwide Membership and sex offender registry screening.
- Ensures a high level of customer service which enhances the member, guest and program particpant experience and satisifaction.
- Works cooperatively as part of the YMCA Leadership team.
- Promotes memberships and programs through diverse marketing channels.
- Actively participates in YMCA events, special events as needed, community engagement to the benefit of the YMCA and it’s programs.
- Completes other duties as assigned.
CHILD WATCH RESPONSIBILTIES:
- Directs and supervises the Child Watch program to meet the needs of the community and fullfill YMCA objectives.
- Recruit, hire, train, develop, supervise and guide Child Watch staff.
- Provide oversight for activities, equipment, customer service and safety of the Child Watch program.
JOB REQUIREMENTS, PREFERRED EDUCATION, TRAINING, AND WORK EXPERIENCE:
- Associate degree or work equivalent in a related field (preferred)
- Excellent written and oral communication skills
- Experience working in a customer service field
- Experience in marketing (benficial)
- 1 year of supervisory experience (preferred)
- CPR-and First Aid certified (can be obtained upon hire)
- Proficient use of computers with working knowledge of various software programs.
- Ability to manage multiple projects and give attention to detail.
- Excellent time management skills
ESSENTIAL FUNCTIONS – PHYSICAL & MENTAL REQUIREMENTS: Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
- Frequently required to stand and walk.
- Occasionally required to reach with hands and arms.
- Frequently required to talk or hear.
- Occasionally required to lift and/or move up to 20 pounds.
- Occasionally required to bend, twist or climb.
- Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
- Normal memory, taking into consideration the amount and type of information.
- Moderate level of complexity for decision making.
- Normal time pressure of decision making.
COMPETENCIES: To perform this job successfully, the employee will demonstrate the following competencies to perform the essential functions of the position.
Adaptability, Attention to Detail, Analytical Skills, Collaboration, Cooperation, Customer Service, Delegation, Dependability, Initiative, Judgment, Leadership, Management Skills, Mission Advancement, Motivation, Operational Effectiveness, Oral and Written Communication, Personal Growth, Planning and Organization, Problem Solving, Professionalism, Quality Management, Safety and Security, Self-Control, Stress Tolerance.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
Equal Employment Opportunity
Resumes and employment applications can be returned to the email address above or at the Aberdeen YMCA, 5 South State St, Aberdeen SD 57401. Applications can be downloaded from our website www.aberdeenymca.org or picked up in our lobby.
Job Type: Full-time
Pay: $42,000.00 – $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Interested applicants will be asked to complete a YMCA job application. Please indicate how you would like to get that application:
Print from our website www.aberdeenymca.org
have one emailed to you (provide email)
sent through your Indeed account
Experience:
- Supervising: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Title: Membership Director
Company: Aberdeen Family YMCA
Location: Aberdeen, SD
Category:
