Overview
Member Services Coordinator Jobs in United States at RemoteHunter
Title: Member Services Coordinator
Company: RemoteHunter
Location: United States
1. About Our Client: The organization is a membership association representing nearly 40,000 medical specialists in radiological care. It operates as a nonprofit 501(c)(3) entity with over 500 employees across the Greater Washington, DC and Philadelphia regions. The organization focuses on patient-centered care advocacy, policy and clinical research, quality, and safety within radiology.
2. About the Opportunity: The Member Services Coordinator will lead the Group Account Billing function, aiming to expand the program's value, increase adoption among radiology practices, and enhance operational efficiency. This role ensures effective management of billing activities while identifying opportunities to improve program impact, scalability, and customer value.
3. Responsibilities:
- Lead and grow the Group Account Billing program by expanding its value and adoption
- Manage group billing operations including facility rosters, invoicing, payments, and participation monitoring
- Identify and implement process improvements, automation, and enhanced reporting
- Analyze data to identify trends, gaps, and opportunities for growth
- Collaborate with cross-functional teams to improve system integrations and billing experiences
- Provide targeted customer support related to billing and account management
- Handle customer inquiries via phone and Freshdesk according to team standards
- Process member payments accurately and timely
- Assist with membership application processing and workflow improvements
- Maintain and audit customer and membership data ensuring accuracy and consistency
4. Requirements:
- 12 years of related experience, particularly in billing operations within member-facing environments
- Some higher education required; Associate or Bachelor’s degree preferred
- Proficient in data analysis to interpret trends and identify improvements
- Excellent verbal and written professional communication skills
- Ability to manage member inquiries and ensure positive experiences
- Technical proficiency with billing systems, CRM tools, and MS Office
- Experience with Salesforce/Nimble and/or Freshdesk is a plus
- Strong time management, organizational skills, and ability to prioritize under deadlines
5. Pay Range and Compensation Package:
- Estimated hourly pay range: $30.00 to $39.00
6. Benefits & Perks:
- Defined contribution pension plan (403(b))
- Generous paid time off
- Insurance plans with leading providers
- Flexible spending accounts
- Tuition reimbursement
- Training opportunities
- Wellness reimbursement
7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
