Overview
Member Services Administrator/Call Centre Jobs in Edmonton, Alberta, Canada at Alberta Retired Teachers’ Association (ARTA)
Position: Member Services Administrator (Call Centre)
Member Services Administrator (Full-Time, Temporary Contract)
Location:
Edmonton, AB Overview:
Do you strive for excellence, and constantly look for ways to improve a process or system? Are you open and always learning about economic, political, social and demographic trends and their impact on an organization? You will fit right in on the ARTA Member Services team.
We are looking for an experienced benefit plan administrator to
join ourdynamicteam
. This position is responsible for a variety of service and operational related activities for ARTA. You will be charged with managing, developing and administering services to prospective and current members, providing customer service and effectively communicating with the membership. This position reports to the Director, Plan Administration and leads the operational support of the association by ensuring members needs are met, build programs, and use appropriate mechanisms to increase membership to the association and lend expertise and support to the CEO, COO, and other ARTA staff.
Life at ARTA:
The Alberta Retired Teachers’ Association (ARTA) is a vibrant organization made up of 31,000 retired educators and like-minded professionals and is served by an equally engaged team of staff. Created by teachers, we are an Alberta-based not-for-profit linked by a common
purpose
– to ensure a healthy, active, engaged, and vibrant lifestyle for our members in their retirement.
Our culture encourages our members and our employees to live an enhanced
quality of life
. As a Canadian Nonprofit Employer of Choice, office perks include a staff
wellness program
, generous time off, and professional
learning opportunities
. This culminates in a workplace where we can thrive together. A rapidly growing organization, ARTA provides an environment where individual contribution is expected and
teamwork
is encouraged, and where our core values are of the utmost importance.
If you have a strong passion for making a difference in people’s lives, are a creative team player, and enjoy building strong relationships with those around you, then we invite you to apply to join our
exciting
organization.
What you will do:
Continue to develop detailed knowledge about the ARTA Benefit Plans and liaise with ARTA’s claims adjudicator.
Answer member questions regarding benefits plan design, coverage levels, eligibility, travel insurance, and premium rates.
Perform account maintenance activities at member requests, such as address changes or membership status changes.
Review claims submission inquiries from members.
Provide new member information to ARTA applicants, including providing application and information packages.
Follow up on incomplete or inaccurate membership applications.
Provide scholarship information and application forms as needed.
Reconcile membership database with our claims adjudicator records by working with their staff.
Become the expert resource user for the ARTA benefits and membership administration system.
Communicate professionally with all ARTA members, reply to voicemails and emails promptly.
Remain current about other similar organizations with
respect
to thei…
Title: Member Services Administrator/Call Centre
Company: Alberta Retired Teachers’ Association (ARTA)
Location: Edmonton, Alberta, Canada
Category: Non-Profit
