Overview
Member Service Representative Jobs in South Beloit, IL at MRA Recruiting Services
Title: Member Service Representative
Company: MRA Recruiting Services
Location: South Beloit, IL
Member Service Representative Rock Energy Cooperative South Beloit, ILRock Energy Cooperative is looking for a Member Service Representative to work in South Beloit, IL. The hours of operation are 7:30am-4:00pm, Monday through Friday. Pay range: $20.00 – $25.00 per hour based on skills and experience. REC provides comprehensive medical, prescription and dental benefits at 85 /15 employee split, a 401K with an employer contribution of 4% and a employer funded pension plan. Apply today to join this friendly, fast-paced team! Due to job duties that fall under federal PHMSA regulations, this position is subject to random drug screenings.Essential Functions
Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed
Assist with member billing needs including transfers of service and general account questions
Collaborate and clearly communicate with other departments
Provides a positive member experience with fair, friendly and courteous service
Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily
Regular daily in-person attendance is required
Strong work ethic
Possess strong time management and problem-solving skills
Attention to detail is a must
Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed
Qualifications
Consistently dependable
Conscientious
Friendly positive attitude
Currently have and must continue to maintain a valid driver’s license
Have reliable transportation to and from work and other sites as referenced above.
Must pass pre-employment drug screening and physical.
Knowledge Skills and Abilities
Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)
Ability to quickly learn new software programs
Bi-lingual in Spanish preferred
Basic math skills
Ability to navigate multiple software interfaces simultaneously
Ability to multi-task
Knowledge and ability to use office equipment
Ability to professionally communicate verbally, non-verbally and in writing
Experience
2+ years’ experience in customer service
Experience using Microsoft Windows
6 months’ experience working in an office environment preferred
Education
High School Diploma or Equivalent required
Schedule
This is an in-person position
Monday – Friday – Excluding some holidays
7:30 am – 4:00 pm
** Pre-employment drug-testing and physical required
Position Location: South Beloit, Illinois
We Make it Easy
Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.
As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.
Powered by JazzHR
8rrKPZ7mlv
