Overview
Member Engagement Coordinator Jobs in Asheville, USA at University of North Carolina System
Position: 19051 – Member Engagement Coordinator
The North Carolina Arboretum is seeking a versatile and people-centered Member Engagement Coordinator to support membership goals and cultivate a thriving community of donors. This key role within the Development Department assists with all aspects of a fast‑paced, deadline‑focused membership program, from event coordination and stewardship to acquisition and renewal campaigns.
The Coordinator will elevate membership program visibility, assist with revenue‑generating initiatives, execute engaging events, and champion an exceptional member and volunteer experience that deepens connections and drives growth. Ideal candidates have experience in fundraising initiatives in non‑profit environments, are collaborative with strong detail‑oriented, organizational and communication skills, a genuine passion for the visitor experience, and a vision for building a mission‑driven membership program that fosters lasting relationships between members and the Arboretum.
Applicants should be familiar with membership program structures and donor databases such as Tessitura or a similar platform, possess excellent relationship‑building and outreach skills, digital marketing literacy, and have successful project management experience. Salary range: $40,000–$48,000.
Responsibilities
- Event Planning and Coordination – Plan, coordinate, and execute a calendar of annual member events, including elevated experiences for upper‑level members. Manage venues, rentals, permits, themes, décor, publicity, speaker and entertainment schedules, vendor outreach, invitations, registrations, and volunteer roles.
- Project and Program Support – Manage multiple program initiatives simultaneously, ensuring timely production of membership cards, accurate acknowledgment of member contributions, workflows for member benefits, payment processing and communication schedules. Lead outreach campaigns designed to diversify and grow the membership base, and serve as a resource for the public and current members.
- Fundraising and Development – Maintain a thorough understanding of membership tiers, member benefits, and the gift acknowledgment process; recognize how member engagement feeds the broader development pipeline. Cultivate lasting relationships with members and volunteers, resolve conflicts, and apply best practices in donor stewardship and volunteer management.
- Data and CRM Management – Use Tessitura Network or comparable CRM to process memberships, maintain accurate records, support acquisition and renewal campaigns, and assist the Philanthropy Team with donor stewardship and pipeline management. Ensure high accuracy and data quality control.
- Communication and Outreach – Develop written and verbal messaging for diverse audiences, build partnerships with external stakeholders, and use digital communication platforms and graphic design tools to create materials. Represent the Arboretum in community outreach events.
- Volunteer Engagement – Recruit, onboard, train and retain volunteers for membership‑specific roles.
- Ad‑hoc Duties – Perform additional duties as assigned to support a smooth membership experience across all program areas.
Qualifications
Education – Graduation from college in a related field (marketing, communications, hospitality, etc.) from an accredited institution or equivalent experience.
Experience – Three to five or more years of membership‑focused experience, ideally in development programs emphasizing acquisition, retention, and revenue growth. Familiarity with public gardens or similar mission‑based organizations strongly preferred.
Skills – Strong relationship‑building, outreach, digital marketing, project management, and Microsoft Office proficiency, including email marketing platforms. Ability to handle sensitive and confidential information with discretion.
Compensation
Recruitment Salary Range: $40,000–$48,000 per year.
EEO Statement
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal‑opportunity and affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran’s preference, all eligible persons must indicate their eligibility as requested on the application. A DD‑Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process. The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Human
Resources Contact
Applicants needing assistance with the application process are asked to contact:
recruiter
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Title: Member Engagement Coordinator
Company: University of North Carolina System
Location: Asheville, USA
Category:
