Overview
Member Advocate – Customer Service Representative Jobs in United States at The Doctors Company
Title: Member Advocate – Customer Service Representative
Company: The Doctors Company
Location: United States
The Doctors Company has an opportunity for a Member Advocate to join our collaborative and dynamic team. Our Member Advocates are a vital part of the Underwriting Team and are often the face of the company. In this customer-centric role, you will be empowered to provide best-in-class member experiences during every interaction.
This is a hybrid or remote opportunity depending on the final candidates location from the company’s office. The schedule for this position is 8am – 5pm PST.
About The Doctors Company
The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.
The Doctors Company is proud to be Certified™ by Great Place to Work®.
Qualifications
One to three (1-3) years of related customer service experience
Bachelor’s degree preferred
Excellent phone and written communication skills
Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred
Proficiency in use of phone systems
Ability to accurately type a minimum of 40 WPM
Main Responsibilities
Provide superior customer service, as the initial point of contact for the insured
Proactively anticipate caller’s needs, ask probing questions to ensure understanding of call content and to minimize any need for follow up
Proactively follow through on customer commitments
Use skills learned in training to increase professional performance in the areas addressed in the training
Ensure all processing activities are accurately completed
Adhere to assigned schedule and proactively communicate any modifications needed to management
Perform other assignments as requested and directed by management
Salary Range: $42,390 – $52,365
Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.
Benefits
We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There’s more:
Health, dental, and vision insurance
Health care tax-free spending accounts with a company match
401(k) and Roth IRA with company match, as well as catch-up plans for both
Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
Paid holidays each calendar year
Life and travel insurance
Tax-free commuter benefits
In-person and online learning opportunities
Cross-function career opportunities
Business casual work environment
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored participation at non-profit events
