Overview
Manager of Park Ambassador Program Jobs in New York, New York, USA at Madison Square Park Conservancy, Inc.
Location: New York
Madison Square Park Conservancy is the nonprofit entrusted by the City of New York to operate Madison Square Park, a 6.2-acre public space in the heart of Manhattan. Our mission is to conserve, maintain, and program this ever-evolving, historic green space, including raising 100% of the park’s operating budget. Our dedicated team takes great pride in caring for and shaping an urban oasis for all to enjoy.
Anchoring adiverseand vibrant live-work community, Madison Square Park is both an intimate neighborhood park and an international destination for 60,000 daily visitors. A public space since 1686, the park has long been a gathering place for people from all walks of life. Today, it is also a public garden, urban forest, wildlife habitat, public art exhibition space, a haven for children and pets to play, and one of New York City’s most transcendent and welcoming places.
Reporting to the Director of Horticulture and Park Operations, the Manager is responsible for overseeing, scheduling and supporting a team of full-time and part-time Park Ambassadors, and ensuring that Madison Square Park is a safe, welcoming, and informative space for all visitors and MSPC staff. This is an amazing opportunity to lead a new, evolving program while spending time outdoors interacting with the local community, tourists and other park-users.
Organizational Structure
Manager reports directly to the Director of Horticulture and Park Operations
Direct reports to this position: 5 Park Ambassadors
Key Responsibilities:
Leadership
Hire, train, mentor and manage Park Ambassadors.
Identify and suggest improvements to park andcommunity engagementandcommunicationto improve visitor experience.
Implement procedures to encourageteamworkbetween Park Ambassadors and Park Operations team, maintain employee morale, and create aninclusive,positive work environment.
Develop and maintain relationships with outside partners such as the Parks Department, NYPD, FDNY, Department of Homeless Services, and Department of Sanitation, and homeless outreach organizations assigned to the Madison Square Park area.
Administration
Set and manage Park Ambassadors’ work schedules and program objectives, and developstaff trainingto create a safe and welcoming Madison Square Park.
Maintain detailed daily records and monthly reports, including end-of-tour reports, incident reports, inspection forms, etc.
Respond to emails, Slack, phone inquiries, and other requests in a timely and appropriate fashion.
Validate park use permits, including special event permits, parking permits, sound permits, film permits and food vendor permits.
Actively participate in training opportunities.
Support ongoing visitor experience research through data collection, data entry, and related tasks.
Safety
Conduct rounds of all facilities.
Learn and enforce Park Rules and Regulations with visitors.
Monitor, inspect, and report park safety hazards, vandalism,quality of lifeissues, etc.
Contact and assist partner safety organizations such as NYPD, FDNY, permit offices, emergency medical technicians, and homeless outreach services as conditions occur.
Open and close facilities and amenities as directed.
Be available during inclement weather and other emergencies.
Direct vehicle and patron traffic as needed.
Visitor Experience
Engage visitors, answer questions, and foster a positive impression of the park and MSPC.
Provid…
Title: Manager of Park Ambassador Program
Company: Madison Square Park Conservancy, Inc.
Location: New York, New York, USA
Category: Non-Profit, Management
