Overview
Manager of Client Services & Day Center Jobs in Belton, MO at Heart & Hand Ministries
Heart and Hand Ministries (HNH) is a 501(c)3 nonprofit organization founded in 1997 to provide support for individuals and families experiencing poverty. Located in the Belton/Raymore area, we serve the needs of the surrounding community as well as all of Cass County and parts of south Jackson County.
Our mission is to come alongside people experiencing poverty and provide critical services and support to instill hope, encourage agency, and give people tools to build flourishing lives.
We currently operate several major programs that address issues related to food-insecurity, houselessness, and various social service needs. We are in the midst of launching several new services focused on case management, mental health, employment services, and transportation.
Section 1: Overview and Scope of Position
In partnership with the Executive Director, this position will oversee the “Day Center” program that provides services and support to people who are experiencing homelessness in either an episodic or chronic basis, unemployment, or in need of social service support.
The successful candidate will have experience or be comfortable working with unhoused people, possess strong managerial skills to lead program staff and volunteer team, as well have effective administrative skills to capture & maintain critical data.
Section 2: Qualifications (skills, education, experience)
At least 1-2 years’ experience working with unhoused people and low-income communities in non-profit, religious, government, or market context. 2-3+ years’ experience preferred.
At least 1-2 years’ experience running a high-capacity program or department in a fast-paced environment where a mix of relational, logistical, and administrative skills were utilized daily.
At least 1-2 years’ experience supervising direct reports. Skilled in communication, conflict resolution, and change management. 2-3+ years preferred.
Proficiency in Google Suite, Microsoft 365, and the ability to learn web-based software quickly required.
High School diploma required. College graduate strongly preferred
Valid driver license required.
Section 3: Responsibilities/Duties
Program Management
Oversee the scope of the Day Center program which is to provide a place for people experiencing homelessness or unemployment to receive basic support services (relational connection, access to showers & hygiene, laundry services, lunch, and seasonal clothing) and get connected to critical services (case management, mental health support, employment services, and other social service resources).
Set a culture for the program that practices Trauma-Informed Care, insists on healthy relational and communication practices, and restorative-based conflict resolution – at the level of staff, volunteers, and clients.
Engage in managing the day-to-day needs of the Day Center in terms of relational connection with client, logistical needs, and supervision of staff and volunteers.
Ensure compliance with client intake forms and action plans, including monthly maintenance of actions plans.
Manage at least two direct reports and team of volunteers with strong leadership and managerial skills informed by high professional standards.
Assist in maintaining, and updating Program Operation manual with all policies and procedures outlined and updated as needed
Ensure robust records for program statistics and keep live in drive database
Manage budget for the Day Center equipment and supplies including food purchasing, seasonal clothing & other needs.
Client Services
Work with Day Center Coordinator to establish first point-of-contact for clients entering the building during open hours of 10am–2pm as well as volunteers, community partners, and donors in other hours.
Cultivate relationships with clients to provide a safe space to receive services and support in an environment that prioritizes dignity and community as central to all recovery services.
Work with Day Center Coordinator to fill out client intake form for all new and existing clients as well as implement Action Plans for clients that outlines key steps taken each month around health, employment, and housing.
Be prepared to assist clients in crisis situations that have led to being unhoused and/or unemployed for a long period of time.
Staff and Volunteer Management
Manage the Day Center Coordinator and Kitchen Coordinator roles.
Manage rotating volunteers that serve in the Day Center on a daily basis
Delegate tasks and implement policies that help the program run smoothly and efficiently.
Conduct set weekly meetings with Day Center staff to go over key issues, upcoming events, concerns, places to improve/grow, etc.
Supervise volunteers in the program: build a strong team of volunteers with the goal of having 2-3 volunteers a day minimum between check-in, clientele engagement, kitchen service, and other roles
Section 5: Working Conditions and Physical Effort
Monday-Friday, 9:00am –5pm at our program center building with some opportunity to work from home in afternoons.
Evening/weekends hours required on rare occasions.
Much of the work is typically performed in an interior temperature-controlled program environment. Position requires both prolonged periods of talking with people, on feet around Program Center, working at computer as well as operational tasks.
Some of the work will require unloading boxes of donations, outlining clients on work tasks, and the need to lift up 10 lbs. occasionally may be required.
Section 6: Compensation
Salary Range: $40,000 – $50,000
– Dependent on experience levels and education
PTO: 2-3 weeks/year, Paid Holidays, Health Insurance (in development with goal to be viable within 2-3 months )
Opportunity for advancement, annual cost-of-living increases, and performance based pay increases.
Note; This is a broad vision of the role but not a job description.
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:
Paid time off
Schedule:
Monday to Friday
Work Location: In person
Title: Manager of Client Services & Day Center
Company: Heart & Hand Ministries
Location: Belton, MO
