Overview
LRO Case Coordinator Assistant Jobs in Sterling, Virginia, USA at The Catholic Diocese of Arlington
Position: LRO Case Coordinator Assistant I
Location: Sterling
CCD Loudoun Regional Office, 113 Executive Dr., Sterling, Virginia, United States of America Req #223
Friday, December 20, 2024
Catholic Charities seeks to implement the Church’s mission of social justice in the Diocese of Arlington in ways that strengthen individuals, families, and communities. In addition to apurpose-basedwork environment, Catholic Charities offers a generous benefit package including medical plans, generous holiday leave, paid Family Medical Leave*,flexible work options,career development, Diocesan tuition reimbursement*, retirement plans and much more.
Primary Office:113 Executive Drive, Bldg #2, Suite 110, Sterling, VA 20166
Starting Hourly Rate:$21.91
Telework Available:Hybrid (Limited)
COVER LETTER REQUIRED WITH APPLICATION
Position
Description:
Responsible for responding to a large volume of emails from individuals and families requesting emergency financial services utilizing program guidelines. Assists applicants through email, in completing accurate and timely emergency assistance applications to help them obtain assistance to stabilize their circumstances.
Position Responsibilities:
Assess financial assistance requests received through Outlook email, and ensure accuracy while meeting the time and qualification requirements. Update and maintain the Excel “Contact Log” for incoming email requests for assistance.
Provide referrals and links for applicants to access services within Catholic Charities programs or externally for housing, employment, and other basic needs.
Research new community resources and maintainup-to-datereferral resources for the program.
Maintainup-to-dateand accurate client files and databases, as required by agency and program policies and procedures.
Logs, sorts, transports, and places in storage in-kind gift card donations for the program.
Coordinates the Britepaths registrations and tracks the class completions and distribution of certificates and gift cards.
Work collaboratively with case managers and collateral contacts in identifying needed resources for applicants.
Update, maintain and distribute MicrosoftClient SatisfactionSurvey and 90-day Outcome Survey Forms and ensure they are translated to Spanish.
Knowledgeable and willing to uphold Catholic moral and social teaching.
Other
Duties
:
Assist with the planning and production of client events.
Ability to travel in the Diocese when necessary.
Other duties as assigned.
Qualifications & Skills:
Outstanding interpersonal skills and the ability to multi-task in afast-paced work environment.
Strong listening skills and demonstrated poise, tact and diplomacy.
Ability to work in a team setting and work independently with minimal supervision.
Effective and flexiblecommunication skills. Competency in written and verbal Spanish is preferred to provide language interpretation for applicants and clients with limited English proficiency.
Competency in the use of the internet, Excel, Word, Outlook, and other relevant software applications.
Education & Experience:
Associate’s degree with at least 1-year experience in the provision of human services is preferred.
Strong interest in helping underserved populations is a plus.
Experience working with volunteers is a plus.
Experience with database data entry required.
Physical Demands:
Must be able to stand; walk; sit; use hands and fingers …
Title: LRO Case Coordinator Assistant
Company: The Catholic Diocese of Arlington
Location: Sterling, Virginia, USA
Category: Non-Profit & Social Impact
