Overview
Lead Office Manager Jobs in Culver City, CA at Didi Hirsch Mental Health Services
Lead Office Manager (Sepulveda)
This is a hybrid position, and you have the option to elect into a 9/80 flex work schedule. There is an on-site requirement 2-3 days per week with some travel to other Los Angeles locations as needed.
The pay range for this role is between $68,650 – $74,244 annually.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.
As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.
Summary
As a Lead Office Manager, you will be responsible for supporting the Senior Manager of Administrative Services by coordinating administrative operations across multiple sites. Your role focuses on providing coverage, ensuring consistency in office procedures, and promoting operational efficiency. Additionally, you will oversee customer service efforts to ensure a positive experience for clients and stakeholders. This role requires you to have strong problem-solving abilities, effective communication skills, and a commitment to excellence in administration.
Primary Duties
Assist the Senior Manager in coordinating and implementing administrative policies and initiatives.
Provide coverage and operational support to the Senior Manager as needed.
Act as a liaison between office managers and the Senior Manager to address administrative challenges and ensure smooth communication.
Ensure that all administrative staff deliver excellent customer service to clients, stakeholders, and internal teams.
Address and resolve escalated client concerns or service issues promptly and professionally.
Develop and implement strategies to improve customer experience across all administrative touchpoints.
Monitor client feedback and work with office managers to make necessary adjustments to improve service quality.
Collaborate with office managers to ensure daily administrative operations run efficiently and align with organizational goals.
Monitor administrative workflows and recommend improvements to streamline processes.
Serve as a resource to office managers for escalated administrative concerns or troubleshooting.
Coordinate staff schedules across sites to ensure consistent and adequate coverage for administrative and customer service needs.
Work with office managers to resolve scheduling conflicts or address gaps in coverage.
Develop and maintain contingency plans to address unexpected staffing shortages.
training programs to prepare staff for supporting operations across multiple sites.
Provide guidance and mentorship to office managers and staff to enhance their professional development.
Facilitate collaboration between office managers to share best practices and improve consistency across sites.
Identify and recommend process improvements to enhance efficiency and consistency in administrative and customer service operations.
Collaborate with the QA Manager and EHR Manager to address system-related issues, such as code duplication or workflow inefficiencies.
Standardize office procedures to ensure consistency across sites.
Assist with managing schedules, budgets, and resources to optimize efficiency.
Prepare reports, presentations, and updates for the Senior Manager and senior leadership as required.
Provide administrative coverage for sites when necessary, stepping in to support office operations during staff shortages or special projects.
Requirements
Minimum 5 years of experience managing front-line staff in a behavioral health setting.
High school diploma required.
Prior experience with information technology to improve and integrate various business systems required.
Strong customer service skills, including experience handling intense client interactions with professionalism, empathy, and de-escalation techniques.
Knowledgeable in Medi-Cal and Medicare eligibility requirements, processes, and regulations.
Ability to analyze issues, identify key problems, and recommend potential solutions to resolve such issues.
Demonstrated effective organizational skills, ability to plan effectively, and flexibly multi-task priorities as needed.
Effective oral and written communication skills sufficient to write comprehensive reports and policies and deliver presentations.
Strong interpersonal skills to interact with staff at all levels in a collaborative effort.
A commitment to team objectives and Didi Hirsch philosophies
Ability to adapt to changing needs by acquiring new skills and knowledge
Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.
Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
CORE VALUES
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Title: Lead Office Manager
Company: Didi Hirsch Mental Health Services
Location: Culver City, CA
