IT Project Coordinator & Desk Support

Overview

IT Project Coordinator & Desk Support Jobs in Rosemont, IL at Society of Surgical Oncology

Title: IT Project Coordinator & Desk Support

Company: Society of Surgical Oncology

Location: Rosemont, IL

Company Description

The Society of Surgical Oncology® is dedicated to advancing the science, education, and practice of surgical oncology to improve patient outcomes. With its focus on solid-tumor disease sites, the Society leads cutting-edge initiatives and delivers educational opportunities through its Annual Cancer Symposium and the Annals of Surgical Oncology journal. The organization fosters collaborations and supports healthcare professionals committed to cancer care and research. With a strong committee structure, the Society drives innovation in cancer treatment and surgical practices.

Role Description

The IT Project Coordinator/Desk Support (Part-Time) provides responsive, people-centered technology support for staff while coordinating key IT initiatives with our external IT support/vendor(s). This role owns day-to-day ticket intake and resolution tracking, builds and maintains essential IT and iMIS reports/dashboards, and supports integration projects that keep our systems reliable, secure, and aligned with program and fundraising needs. This is a part-time position. We expect a typical schedule within 15–30 hours per week, with common examples including 20 hours/week (4 hrs/day) or 25–28 hours/week (3 full days + 1–2 half days). Exact hours, days, and any remote/on-site expectations will be finalized with the selected candidate and may flex during major system changes.

Duties and Responsibilities

·Service desk and ticket management.

• Serve as a point of contact for staff technology requests via our ticketing system and defined intake channels; triage, prioritize, and document issues through resolution or escalation.
• Troubleshoot common end-user issues (accounts/access, laptop and mobile basics, printers, conferencing, Microsoft 365 tools) and coordinate escalations for complex incidents to external IT support.
• Maintain a clear knowledge base of “how to” articles, recurring fixes, and standard operating procedures.

· IT reporting and iMIS report building.

• Build and maintain recurring IT operational reports (ticket volumes, SLA performance, asset status, vendor response) and deliver concise monthly/quarterly insights to leadership.
• Develop, validate, and publish iMIS reports/queries to support business needs (e.g., membership, engagement, event registration, finance/dues reporting), in collaboration with internal stakeholders.
• Establish lightweight data-quality checks for reports (definitions, filters, refresh cadence, and source-of-truth documentation).

· Vendor coordination and iMIS report building.

• Coordinate work with external IT support/vendors (managed service provider, security tools, telecom, etc.): communicate priorities, provide context, track status, and ensure closure with documentation.
• Support IT operations processes such as onboarding/offboarding checklists, access provisioning coordination, and basic asset tracking (laptops, peripherals, licenses).

· IT integration and improvement projects.

• Coordinate small-to-mid-sized IT integration projects (e.g., iMIS reporting enhancements, SSRS/IQA improvements, SSO or API-connected tools, data flows between systems):
• Define scope, capture requirements, track milestones, and manage communication.
• Create and maintain project documentation (requirements, decision logs, risks, cutover checklists, and post-launch support plans).
• Support change management by coordinating training logistics, drafting quick reference guides, and gathering feedback after go-live.

· Performs other related duties as assigned.

Qualifications

• 2+ years of experience in end-user IT support, help desk, operations support, or a closely related role.
• Demonstrated ability to manage ticket work and project tasks at the same time.
• Strong written communication skills, including SOPs, knowledge-base articles, or step-by-step instructions.
• Comfort with spreadsheet/report QA, confidentiality, access controls, and careful documentation.
• Equivalent combination of experience, training, and relevant certifications welcomed.

Preferred qualifications

• Nonprofit or association experience preferred.
• iMIS experience preferred, especially IQA, SSRS/IQA reporting, or staff-site reporting.
• Experience coordinating with an MSP or external IT vendor preferred.
• Exposure to SSO, basic API/integration concepts, or BI/reporting tools preferred.
• CompTIA A+, ITIL Foundation, or similar credentials are helpful but not required.

What we offer

• Collaborative work environment that values hard work and creative thinking.
• Support for professional development.
• SSO office is closed the week between Christmas and New Year’s Day.
• Free in-building workout facility.
• Conveniently located near I-294, I-90 and I-190, and easily accessible from the Rosemont CTA Blue Line station. Complimentary shuttle from the station to the building during rush-hour.