Overview
IT Help Desk & Systems Support Specialist Jobs in New York, NY at Exodus Transitional Community, Inc
Company Overview
Exodus Transitional Community, Inc. is a dedicated faith-based nonprofit organization committed to supporting individuals involved in the criminal justice system. Since its founding, the organization has provided innovative services including employment assistance, educational programs, mentoring, and substance abuse treatment, fostering empowerment and community reintegration.
Job Overview
Exodus is seeking a hands-on IT Help Desk & Systems Support Specialist to provide day-to-day technology support for approximately 50-75 employees and help manage our IT environment. This individual will serve as the primary internal point of contact for IT issues and coordinate with external IT, cybersecurity, telecom, and other technology vendors. We are looking for someone who is hands-on and resourceful rather than purely managerial. The right person should be able to resolve everyday employee issues directly, understand the broader IT environment, manage vendors when specialized support is required, and ensure Exodus—not an outside provider—maintains control and visibility over its technology environment.
Duties
- Provide Level 1/2 help desk support for laptops, desktops, Microsoft 365, printers, phones, Wi-Fi, and general technology issues.
- Manage employee IT onboarding and offboarding, including accounts, laptops, email, access, MFA, and equipment.
- Administer and support Microsoft 365, including Outlook, Teams, OneDrive/SharePoint, user accounts, licenses, and permissions.
- Support Windows laptops/desktops and maintain device inventory, software, patching, and endpoint security/EDR.
- Troubleshoot office networking issues involving Wi-Fi, firewall, switches, internet connectivity, and VoIP phones.
- Coordinate with external providers for cybersecurity, SIEM, backup/disaster recovery, firewall, EDR, and other services that remain vendor-managed.
- Support printers/copiers, conference-room technology, and VoIP/phone systems.
- Maintain an accurate inventory of hardware, software licenses, users, vendors, warranties, and IT contracts.
- Maintain IT documentation, including network information, configurations, administrative accounts, procedures, and vendor contacts.
- Monitor IT tickets and ensure issues are resolved within appropriate timelines.
- Manage and escalate higher-level technical or cybersecurity issues to the appropriate vendor.
- Assist Exodus with the transition of IT services from the current provider, including documentation, credentials, systems access, asset inventory, licensing, and knowledge transfer.
- Ensure Exodus maintains appropriate administrative access and ownership of its technology systems and accounts.
Experience
- 3–5+ years of hands-on IT help desk / desktop / systems support experience.
- Strong knowledge of Microsoft 365 administration and Windows environments.
- Experience supporting laptops, desktops, printers, networking, Wi-Fi, switches, firewalls, and VoIP.
- Familiarity with endpoint security/EDR, MFA, backup, cybersecurity, and patch management.
- Experience with user provisioning, access management, and employee onboarding/offboarding.
- Ability to troubleshoot independently and work effectively with third-party MSPs and technology vendors.
- Strong documentation, communication, and customer-service skills.
- Comfortable supporting executives and employees with varying levels of technical knowledge.
Pay: $32.00 – $35.00 per hour
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in New York, NY 10035
Title: IT Help Desk & Systems Support Specialist
Company: Exodus Transitional Community, Inc
Location: New York, NY
Category:
