Overview
Intake Coordinator for Non-Profit Jobs in Red Bank, NJ at People Management, Inc.
Job Summary:
The Intake Coordinator plays a pivotal role as the initial point of contact for individuals and families seeking assistance. This position is responsible for greeting, assisting and providing direction and information to those seeking services, as well as visitors and other guests of the organization. The Intake Coordinator collaborates closely with the Resource Navigator to ensure that all individuals seeking assistance are effectively connected to the appropriate internal and external services. This role is essential in ensuring a welcoming, supportive environment and facilitating effective access to Lunch Break’s services.
Essential Job Responsibilities:
● Ensures guests of the facility are greeted with respect and dignity.
● Interview, assess and complete intakes with individuals registering for Lunch Break services.
● Assist guests with the completion of all required forms and ensure accurate information is gathered at the point of intake.
● Enters data into electronic platforms and ensures data required elements are complete and up to date with real time information from existing guests.
● Assists with reviewing documents and determining if additional paperwork is needed from the guest along with identifying the next steps.
● Records and organizes statistical and demographic information to be submitted according to the reporting schedule.
● Ensures Intake is flowing efficiently, there is minimal wait for guests seeking services, and responds to inquiries in a timely manner.
● Escalates cases to the Supervisor when necessary.
● Develops relationships with referral sources to ensure ongoing referrals and ease of referral process for the provider and the community member.
● Seeks resources to help the needs of individuals and the community at large and collaborates with other agencies to meet the community’s needs.
● Participates in community outreach as needed and directed. Assists in maintaining partnerships.
● Assists with maintaining an organized, up-to-date and effective record of community referral sources.
● Works with and collaborates with other Lunch Break programs and services, ensuring community members’ needs are met.
● Regularly communicates with other team members and interacts in a positive, constructive, and helpful manner to promote cohesiveness, reduce conflict, and facilitate resolution.
● Supports other departments, such as, but not limited to, the Family Promise Program, with translation assistance, as needed.
● Support annual special events operations, as directed.
● Will work some nights and weekends and holidays, as needed.
● Responsible for special projects, as assigned.
Skills/Qualifications Required for the position
● Bilingual (English/Spanish) is a must.
● Associate degree from an accredited college and university preferable in outreach services, social work or related field OR 2+ years of relevant experience in the field of human services.
● Compassion and concern for the needs of the community.
● Excellent verbal and written communication skills.
● Strong computer skills, including proficiency in Microsoft Suite and Google Workplace.
● Ability to be accurate and effective in a highly fast paced environment.
● Strong knowledge of the internet, office equipment, email and internet-based programs.
● Must have initiative and independent follow-through on the completion of assigned tasks.
● Works well with others/teamwork.
● Able to work independently and/or with little supervision.
● Able to maintain information in a strictly confidential manner.
● Knowledge of functions of community resources available to the guests.
● Knowledge of the local community of Monmouth County is a plus.
● Strong organizational and time management skills, and the ability to multitask, prioritize and accomplish assigned tasks timely.
● Ability to positively interact with individuals while demonstrating sensitivity to socio-cultural diversity.
● Ability to maintain appropriate and professional boundaries.
Experience:
· Social service: 2 years (Required)
· Client Services occupations: 2 years (Required)
Schedule:
· 4-hour shift
· Monday to Friday
· Weekends, Holidays and nights as needed
Physical Demands, Environmental Work Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with a disability to perform the essential job functions.
Employees are required to:
● Walk and climb stairs.
● Reach with hands and arms.
● Be mobile by moving from place to place quickly.
● Carry and lift up to 25 lbs.
● Bend, stoop, or kneel.
● Employees will be subjected to outside environmental conditions while conducting various levels of outreach or events.
Job Type: Part-time
Pay: $18.00 – $20.00 per hour
Expected hours: 24 per week
Benefits:
Paid sick time
Paid time off
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person
Title: Intake Coordinator for Non-Profit
Company: People Management, Inc.
Location: Red Bank, NJ
