Overview

Hotline Specialist Jobs in Hazlet, NJ at 180 Turning Lives Around

180 Turning Lives Around, LLC is a non-profit organization dedicated to providing comprehensive services to individuals and families affected by domestic and sexual violence. Our mission is to empower survivors, promote safety, and create lasting social change through advocacy, education, and support services.

Job Overview

The hotline specialist serves as a vital gateway for survivors accessing 180 services via the hotline, providing them with compassionate, trauma-informed support. This role serves as the first point of contact for callers seeking emotional support, safety planning, information, and referrals to community resources.

Responsibilities

  • Hotline Support: Manage all incoming domestic violence hotline calls during business hours (Monday to Friday, 9-5 PM), acting as the first touchpoint for survivors seeking help.
  • Crisis Intervention & Resource Referral: Provide immediate crisis support, information, and referrals, connecting survivors to our agency’s services and external partners. You will act as the hub that directs survivors to programs and services that best meet their needs.
  • Coordination & Scheduling: Oversee intake calendars for the Domestic Violence Hotline Manager, ensuring timely support and access to services.
  • Collaborative Support: Work closely with all 180 programs, serving as a bridge between the agency’s different services, ensuring seamless access for survivors.
  • Individualized Phone Support: Deliver personalized crisis intervention via phone, utilizing a trauma-informed, empowerment-focused approach rooted in best practices. Be a compassionate resource, guiding survivors through challenging moments.
  • Chat-Based Support: Assist with the ongoing development and support of 180TLA’s future online chat programs, ensuring accessibility to a broader audience of survivors.
  • Coordination with other teams: Work with the Domestic Violence Hotline Manager and Safe House program to ensure coverage during evenings, weekends, holidays, or other times when regular staff may be unavailable, acting as a constant resource for those in need.
  • Accurate Documentation: Maintain timely and accurate records of all hotline interactions, following agency protocols for confidentiality, mandated reporting, and duty to warn.
  • Supervision & Professional Development: Participate in weekly supervision with the Domestic Violence Hotline Manager, monthly peer supervision meetings, and ongoing professional development through required trainings.
  • Adherence to Policies: Uphold agency policies and procedures, particularly regarding confidentiality and ethical standards, while consistently applying a victim-centered, trauma-informed approach.

Experience

  • Bachelor’s degree or higher in a relevant field.
  • Bilingual in Spanish preferred.
  • Minimum 1-year experience providing direct services to victims and survivors of domestic violence, sexual assault, or related trauma.
  • Strong understanding of the dynamics of domestic violence, sexual violence, child abuse, trauma, and human trafficking.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Gmail.
  • Valid driver’s license.
  • Must pass a fingerprint and background check, including CARI check.
  • Completion of 40 hours of domestic violence training (can be completed post-hire).
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).

Physical Demands and Work Environment

  • Work is performed primarily in an office environment, supporting callers impacted by domestic and sexual violence.
  • Work requires maintaining professionalism, confidentiality, and emotional resilience.
  • This role requires regular use of a computer, phone, video conferencing platforms, and electronic documentation systems.
  • Ability to communicate clearly and effectively using written and verbal communication and active listening.
  • Perform essential physical tasks that include standing, walking, bending, and the ability to frequently move throughout the work area as needed, and perform sedentary work for extended periods.
  • This role requires extended periods of concentration, managing emotionally intense conversations, and responding to clients in real time.
  • Work primarily in a climate-controlled environment with minimal exposure to adverse conditions.

Pay: $48,000.00 – $53,000.00 per year

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Education:

  • Bachelor’s (Required)

Language:

  • Spanish (Preferred)

Ability to Commute:

  • Hazlet, NJ 07730 (Required)

Work Location: In person

Title: Hotline Specialist

Company: 180 Turning Lives Around

Location: Hazlet, NJ

Category:

 

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