Overview
Hotline Specialist Jobs in Dallas, Texas, USA at Genesis Women’s Shelter & Support
Genesis Women’s Shelter & Support is a non-profit agency providing a continuum of care for women and children who are victims of family violence. For over thirty years, Genesis has been providing safety, shelter, crisis intervention, ongoing counseling, andadvocacyfor women and children at both residential and non-residential locations. Genesis continues to be a community leader in providing training andeducationon issues surrounding intimate partner and gender-based violence.
The Hotline Specialist responds to incoming hotline calls/text from survivors of domestic violence and provides crisis intervention, referrals, information, andproblem-solvingto all callers. This position also assists with the upkeep and maintenance of the shelter and with meeting the needs of the shelter clients. Scheduleflexibilityand the ability to work with little notice are required for this position.
Schedule:
Mon – Fri 3PM – 11PM
Responsibilities:
Perform telephone hotline crisis intervention and take appropriate action, including new client intake and exit procedures.
Provideproblem-solving, safety planning,education,advocacy, and referrals to callers and current clients as appropriate.
Prepare, clean, and make ready rooms for new families coming into the shelter.
Assist in overall office administration and maintenance, including maintaining common areas as necessary.
Assist with administrative duties to include data tracking; maintain accurate and timely documentation of client services.
Work directly with other hotline staff and shelter support staff for thepurposeof coordinating needs and services of shelter clients.
Assist with some light cleaning, meal prep, and meal service as needed.
Skills / Requirements:
High School Diploma or GED; some college preferred in a related field (Social Work, Sociology, Human Services, etc.).
One year of experience in a social service setting, preferably handling crisis calls and/or crisis intervention; knowledge of domestic violence is a plus.
Ability to handle on-site crisis situations and adapt to the changing needs of the families we serve.
Ability to manage time and complete multiple activities within a time-limited frame.
Experience in a social services atmosphere; customer service or client-facing environment.
Strong ability to multi-task and make critical decisions without a supervisor present.
Must be able to demonstrateempathyand sensitivity to all clients.
Ability to communicate effectively, both orally and in writing.
Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred.
Bilingual (English/Spanish) is preferred.
#J-18808-Ljbffr
Title: Hotline Specialist
Company: Genesis Women’s Shelter & Support
Location: Dallas, Texas, USA
Category: Social Work, Non-Profit
