Overview
Head of Provider Account Management Jobs in San Francisco, CA at Wonderschool
Title: Head of Provider Account Management
Company: Wonderschool
Location: San Francisco, CA
Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes, as well as within the government and nonprofit sectors. Our products enable providers to create high-quality environments and manage their businesses effectively, while also helping families access child care through a trusted and growing marketplace.
We are seeking a Head of Account Management, Provider to lead and grow revenue from our provider community. This person will manage a high-performing team focused on provider success, retention, and business growth. You’ll be responsible for driving outcomes across revenue, product usage, customer satisfaction, and team execution—including leading the expansion of our payments business for providers.
This is a strategic, entrepreneurial role—ideal for former founders or operators who are excited to build systems, drive outcomes, and think like owners. You’ll be working across departments to strengthen the core of our provider marketplace while unlocking new opportunities for growth and efficiency.
This is a San Francisco-based role, with an expectation of being in the office at least 3 days per week.
You Will
Own and drive revenue growth from Wonderschool’s provider network
Lead the development and execution of our payments business, creating financial tools to help providers thrive
Manage a team overseeing provider accounts, ensuring retention and success at scale
Build and refine systems for onboarding, account health, and renewals that can scale across thousands of providers
Collaborate cross-functionally to improve product and operational efficiency
Translate provider feedback into actionable insights for the product roadmap
Operate with fluency across marketplace metrics like churn, CSAT, engagement, LTV, and CAC payback
Hire, coach, and inspire a team of A-players while fostering a culture of high performance
Leverage AI and automation to scale support and drive stronger outcomes
Partner closely with Finance to help providers grow their businesses with confidence
Work with integrity, urgency, and deep care for the families and providers we serve
You Have
A strong background in marketplace operations, customer success, or revenue ownership
Experience growing or managing a payments or financial services product is a major plus
A founder mindset—bias for action, high ownership, and love for solving hard problems
Fluency in business and marketplace metrics: NRR, LTV, CAC, CSAT, etc.
Comfort working with AI and tech-forward tools to streamline operations
Strategic depth with strong execution—able to lead day-to-day while shaping the big picture
Technical/product background or exposure to product development processes
Strong financial acumen and an ability to coach providers on growing sustainable businesses
A collaborative, fast-moving work style that thrives in startup environments
Deep commitment to improving outcomes for children, families, and care providers
What We Offer
Wonderschool offers a competitive benefits package, including the following:
Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents
Wifi, Employee Wellness, and co-working space reimbursements offered to all employees
A flexible PTO plan, paid holidays, and mental wellness days
Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment
An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals
