Overview
Front Desk Receptionist – Wildlife Line! Jobs in Barnstable, MA at New England Wildlife Center
Title: Front Desk Receptionist – Wildlife Line!
Company: New England Wildlife Center
Location: Barnstable, MA
Front Desk & Wildlife Hotline Coordinator (Part-Time)
New England Wildlife Centers – Barnstable, MA Location
About our organization:Â New England Wildlife Centers (NEWCS) is a nonprofit wildlife veterinary hospital and education center dedicated to providing critical medical care to sick, injured, and orphaned wildlife while fostering environmental education and conservation. We are committed to education for students of all ages and abilities, offering hands-on learning experiences in wildlife medicine, ecology, and public health. As a community hub, we engage the public through education programs, volunteer opportunities, and outreach initiatives that promote coexistence between humans and wildlife. Our mission is to inspire people to learn about, care for, and take action to protect wildlife and the natural world.
About the Position: NEWCS is seeking a Front Desk & Wildlife Hotline Associate to join our team at our Cape Cod location. This is a part-time position (3-4 days per week) that plays a vital role in our wildlife hospitals by managing a high-volume of calls from the public, animal control organizations, and partner agencies regarding wildlife issues across MA. The ideal candidate will be friendly, energetic, and flexible, with the ability to work in a fast-paced environment where decisions can have high-stakes implications for both wildlife and public health.  Experience working in a wildlife hospital, veterinary setting, or a similar animal-related field is preferred. However, for the right applicant, we are open to considering other relevant experience.
Key Responsibilities:
• Answer and manage a high-volume wildlife hotline, providing guidance to callers regarding injured, orphaned, or sick wildlife.
• Interface with members of the public who bring animals to our hospitals and maintain medical records in a user-friendly database.
• Occasionally assist with education programs, community events, and participate in fundraising initiatives as needed
• Support and coordinate with volunteers and interns.
• Collect and record critical public health data, particularly regarding rabies exposure and other zoonotic diseases, to ensure the safety of people and pets.
• Provide clear, compassionate, and accurate information to callers, balancing wildlife conservation, public health concerns, and human-wildlife conflict resolution.
Qualifications:
• Prior experience working with wildlife in a hospital, veterinary, rehabilitation, or similar animal-related setting preferred. Preference for those who actively maintain or are willing to get a Massachusetts Rehabillitators license (training provided).Â
• Strong customer service and communication skills, with the ability to remain calm and professional in high-pressure situations.
• Ability to work in a fast-paced environment with multiple competing priorities.
• Strong attention to detail and ability to accurately collect and manage public health data.
• Ability to work collaboratively with a team of veterinarians, rehabilitators, educators, and volunteers.
• Flexibility to assist with occasional education events, outreach programs, and weekend shifts as needed.
New England Wildlife Centers is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, disability, or veteran status.
How to Apply:
To apply, please submit your resume and a brief cover letter outlining your relevant experience and interest in the position to [email protected]. Applications will be reviewed on a rolling basis until the position is filled.
