Overview
Front Desk Clerk, Samaritan Inn Jobs in North Wilkesboro, NC at Samaritan’s Purse
Front Desk Clerk, Samaritan Inn
Location: North Wilkesboro, NC, United States
Job ID: 17680
Date Posted: Aug 14, 2026
Get Involved!
What do we believe?
Demonstrate Biblical Integrity
At Samaritan’s Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.
Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/
What is the opportunity?
Respond with Compassionate Action
As the first point of contact for guests at Samaritan Inn, our Front Desk Clerks play an essential role in creating a warm, welcoming, and Christ-centered hospitality experience. They greet every guest with professionalism, compassion, and genuine care, ensuring each interaction reflects the mission and values of Samaritan’s Purse. From the moment guests arrive until their departure, Front Desk Clerks are committed to providing attentive, courteous, and efficient service. By fostering a welcoming environment and delivering exceptional customer service, they help ensure every guest feels valued, supported, and cared for throughout their stay.
Note: The standard work schedule consists of 8-hour shifts Monday Friday, but due to the dynamic nature of the Inn’s operations, candidates should be flexible with their availability, as additional hours may be requested to help meet operational needs during periods of increased activity.
In the role of Front Desk Clerk, you will have the opportunity to:
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Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
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Greet guests upon arrival in a friendly and professional manner and perform all check-in tasks, including guest registration information, key distribution, and sharing information regarding amenities. Provide check-out information and assist guests upon departure from Samaritan Inn. Respond to guests’ questions, issues, and concerns in an attentive, timely, and caring manner, following established procedural guidelines to ensure all Samaritan Inn guests have a positive experience throughout their stay.
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Maintain and run critical reports as required throughout the shift.
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Process reservation requests as assigned by the Manager, utilizing the reservation software, and communicating with the requesting department regarding status.
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Maintain ongoing communication with housekeeping staff regarding the status of rooms, and ensure the front desk area, lobby, dining and breakfast areas, outdoor patio, and other common areas are neat and tidy.
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Support Samaritan Inn Housekeeping team by performing light-duty, routine housekeeping tasks in common areas (tasks may include, but are not limited to: cleaning the restroom, vacuuming/spot-mopping, trash removal, dusting, wiping tables, folding bathroom linens, and similar tasks).
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Support Food Services staff for guest breakfast service if/as requested.
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Record room and maintenance issues throughout the shift and report them to the parties responsible in a timely manner.
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Receive detailed, key information from outgoing staff and provide the same to incoming staff at shift transitions. Record and review daily staff communication log and the team calendar for general information and updates, including vendor appointments and visitors to the facility.
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Stay current on departmental guidelines and updates and proactively seek to
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Maintain a thorough knowledge of all safety and emergency procedures and respond swiftly and effectively, following protocol in any Samaritan Inn emergency or unsafe situation, and promptly alert security and the Samaritan Inn Manager.
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Participate in daily morning devotions via online streaming and participate in prayer support for the ministry, donors, and volunteers
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Other duties may be assigned that are not specifically identified in the job description.
What are the qualifications?
Serve with Excellence
As a qualified candidate, you will have the following skills and experience:
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Associate’s degree and a minimum of two (2) years of front desk customer service strongly preferred; or equivalent combination of experience and education
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Keen Attention to Detail
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Strong Verbal and Written Communication Skills
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Ability to work successfully as a member of a team and also independently with moderate supervision
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Ability to Manage Down Time Well
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Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed
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Ability to effectively present key information in one-on-one and small group situations
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Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
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Ability to learn the reservation software system
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General knowledge of various office equipment, including phone system and printer/copier
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Ability to process and handle confidential information while maintaining discretion
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Ability to multitask and shift priorities in challenging situations while maintaining composure
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Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked
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Ability to remain calm and make sound decisions under pressure and/or in emergency situations
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Dependability
What are the benefits?
Walk in Bold Faith
Samaritan’s Purse is proud to offer a competitive benefits package, including:
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On-site Medical Clinic (staff and dependents)
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Medical, prescription, dental & vision insurance
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Flexible Spending Account (FSA)
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Long-term and Short-term disability insurance
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Paid Family Medical Leave
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Term Life Insurance
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401(k) retirement savings plan
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10 paid holidays
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12 vacation/personal days
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10 sick days
Type: Full-Time
Department: Samaritan Inn
Location: North Wilkesboro, NC
Language Requirement: Fluency in English
Title: Front Desk Clerk, Samaritan Inn
Company: Samaritan’s Purse
Location: North Wilkesboro, NC
Category:
