Overview
Donor Relations Associate Jobs in Chicago, USA at Salvation Army USA
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
Divisional Headquarters
JOB DESCRIPTION
POSITION TITLE:
Donor Relations Associate
LOCATION/DEPT:
Chicago Area Command
REPORTS TO (TITLE):
Regional Senior Director of Development
FLSA CATEGORY:
Non-Exempt
STATUS TYPE: RFT
PAY GRADE: 405
PAY RANGE: 22.57 – 27.09
WHO WE ARE
At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors
JOB SUMMARY
The Donor Relations Associate is responsible for cultivating and managing donors $1,000 + with the intent of identifying donors that qualify for a higher giving amount. This position coordinates the cultivation, solicitation, and stewardship efforts for Tier-C donors through strategic communications, mission-driven donor experiences, and personalization. They are responsible for overseeing a range of activities that result in donors feeling appreciated, developing a bond for the mission of The Salvation Army and increasing of future gifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Manage a portfolio of 350 + of giving prospects and donors with a capacity $1,000 and above.
* Meet with the Regional Senior Director of Development giving weekly accountability and to discuss strategy and moves to include:
* 85% Fundraising portfolio and moves management
* Daily donor recognition, proof of performance and cultivation
* 10% Data recording, reporting and analysis
* 5% Professional development
* Cultivate relationships by updating, appreciating, and asking donors to deepen their partnership with The Salvation Army, including solicitation of gifts.
* Execute strategy through phone, email, and USPS communication. Face-to-face communication is expected for the top 25-30 donors.
* Capture new information for entry into the donor’s database record on Salesforce within 24-48 hours after engaging with the donor regarding their interests, relationships, life events, and information about capacity for philanthropic giving.
* Learn and stay current about Salvation Army programs and projects and effectively communicate the mission to donors.
* Identify triggers regarding high capacity potential for referral to Regional Senior Director of Development.
* Conduct oneself in a professional, friendly, and truthful manner to donors.
* Cultivate donors toward a planned gift by requesting donors to consider putting The Salvation Army on their will and fostering an introduction to planned giving colleagues.
* Work collaboratively with the Regional Senior Director of Development to identify major gift donor prospects among the $5,000+ and help steward donors who have reached their maximum giving potential.
* Engage with fellow development colleagues to assess the need for materials that ‘tell the programmatic story’ of Salvation Army service as a means to encourage giving; develop collateral to align with donor/prospects interests.
* Promote annual events like the Annual Civic Luncheon, Golf Classic Outing, and the William Booth Society Dinner with all donors.
* Demonstrate the ability to respond with urgency to the needs and requests of others, internally and externally, and ensure a high degree of responsiveness to all donors without regard to giving level.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REPORTING RELATIONSHIPS
This position reports to Regional Senior Director of Development.
Work directly with other fundraisers, senior staff and volunteer leadership.
In contacts related to this position’s duties, this individual acts as a representative of The Salvation Army and its mission.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES
Education:
Bachelor’s Degree preferred.
Experience:
* Three plus years of donor relationship building or related work.
* Proficiency with Microsoft Office products, and savvy in the maintenance of current contact and activity tracking reports.
* Knowledge with utilizing CRM solutions such as Salesforce, Microsoft Dynamics or similar.
* Ability to perform basic math skills.
* Valid Driver’s license/MVR clearance.
COMPENTENCIES
* Willing to promote the mission of The Salvation Army.
* Excellent communication (verbal and written) and interpersonal skills.
* Ability to create proposals and marketing material for donors.
* Uses diplomacy and good judgment.
* Demonstrated ability to use initiative and be a self starter.
* An attention to detail, procedures, processes and policies.
* A positive attitude and the ability to be flexible in light of changing job situations/priorities.
* An ability to work with confidential material.
* A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships…
Title: Donor Relations Associate
Company: Salvation Army USA
Location: Chicago, USA
Category:
