Overview
Dispatcher/Reservationist/Scheduler Jobs in Whitmore Lake, MI at People’s Express, Inc.
This is a Full time Flex position to cover call offs in our Dispatch Center working on site in Whitmore Lake, MI
Training shifts will be between 7am-3pm.
Actual work shifts to be covered will vary between 7am-10pm M-F not to exceed 8 hours in a day.
Want to meet people from all walks of life with a story to tell? Want to make a positive impact and serve your community? Work for a non – profit !
Join People’s Express Inc.
We are seeking a detail-oriented friendly, outgoing organized employee to join our team. The ideal candidate will be responsible for managing reservations, coordinating transportation logistics, and ensuring efficient fleet operations.
Responsibilities:
Take a trip request and repeat it back to the client for confirmation
Determine the number of passengers to be transported
Minimize the amount a client is placed on hold
Schedule trips for driving, creating daily efficient routes
Handle incoming reservation requests and inquiries promptly and professionally
Communicate effectively with drivers, dispatchers, and customers to ensure timely service
Maintain accurate records of reservations, routes, and fleet status
Collaborate with the logistics team to streamline operations
Utilize Routing Box Software for reservation tracking
Clients:
Communicate information on when the trip is scheduled, if a trip cannot be reserved at the desire time, put the client in our dispatch informational list and try to negotiate an alternative time.
Inform the customer of the drop off window
Understand all People’s Express service areas and how to put fares in correctly.
Insure that all clients understand our policies when booking certain trips
Customer Service:
Express our mission and values to the public
Serve as a representative of People’s Express, Inc.
Follow up phone calls with all clients for trips
Program arrivals in scheduling software no earlier than 30 minute prior to appointment or desired arrival time
Experience:
Prior experience in reservations, customer service or call center required
Strong communication skills and phone etiquette
Knowledge of dispatching procedures and logistics operations
Experience with Routing Box or similar medical scheduling software
2+ years working in dispatching is required
1+ years in customer service is required
Experience in transportation is required
Computer literate and proficient in EXCEL, WORD other MS software
Preferred Skills
Effective Communicator
Critical thinking skills
Ability to effectively work with diverse populations, groups, and various organizations, especially with older demographics and people with disabilities
Organizational and time management skills to effectively manage multiple services and schedules
Perform well at stressful times and high paced environment as well as multitask efficiently
Keep management informed of the status and informs of any significant issues on a timely basis
Team Player who can work well with all employees
Ability to establish priorities and work independently with general oversight from supervisor
This position offers the opportunity to work in a dynamic environment where your organizational skills and attention to detail will contribute to the smooth operation of our transportation services.
Job Type: Full-time
Pay: $17.00 – $17.50 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
Title: Dispatcher/Reservationist/Scheduler
Company: People’s Express, Inc.
Location: Whitmore Lake, MI
