Overview
Digital Operations Support Specialist Jobs in Englewood, CO at National Trust for Local News
JOB TITLE: Digital Operations Support Specialist
COMPENSATION: $40,000 to $45,000
BENEFITS INCLUDE: Medical/Dental, Paid vacation/holidays
Company: Colorado Trust for Local News
Location: Englewood, CO
Job Type: Admin, Full-time
About Colorado Trust for Local News
The Colorado Trust for Local News, a division of the National Trust for Local News, is a nonprofit-run dedicated to supporting local journalism and helping it thrive in a digital world. Our mission is to provide sustainable solutions for community news publishers across the Front Range, ensuring that high-quality local journalism continues to serve its communities.
Position Overview
We are seeking a highly organized and detail-oriented Digital Operations Support specialist to oversee and coordinate key digital business, advertising, and marketing operations. This role is vital in ensuring the smooth execution of digital campaigns, ad placements, and subscriber-related processes as well as other tasks deemed necessary. The ideal candidate will be digitally savvy, comfortable spending time online to produce regular necessary outputs, as well as have experience in digital platforms, content management systems, an understanding of basic advertising, social media, and customer relationship management tools. Other tasks may include community and customer service engagement, interaction, and communications, so comfort working with others is important.
Key ResponsibilitiesAdvertising & Digital Campaign Coordination Includes:
Coordinate and deploy email marketing campaigns.
Upload and manage banner ads on affiliated websites.
Oversee ad placements through external partners and vendors.
Manage social media ad placements and campaign scheduling.
Ensure accurate placement and linking of online classified ads.
Handle sponsored content submissions from clients and direct system uploads.
Some basic content creation
Content & Platform Management:
Serve as a CMS expert to assist with website updates and troubleshooting.
Assist with contests and sweeps
Manage HubSpot communications, ensuring timely delivery of client messages.
Oversee ad placements received via Evvnts, ensuring proper tracking and invoicing.
Subscription & Customer Service Support:
Serve as a backup for postal reports, labels, and USPS Gateway entries.
Assist with entering and processing subscription payments, including rack and dealer deposits.
Handle subscriber support inquiries, including processing refunds via CMS and Stripe.
Manage subscriber renewal notices and customer service for free, carrier-delivered publications.
Support carrier communication, recruitment, and supply management for delivery operations.
Process insert orders for sales team fulfillment.
Additional Responsibilities:
Provide backup support for Account/CRM input.
Assist with in-office printing and delivery operations for our publications
Take walk-in orders and answer phones as needed.
Qualifications & Skills:
Experience in digital advertising, email marketing, and content management systems.
Strong organizational and time management skills with attention to detail.
Proficiency with a variety of digital platforms, especially ad and CMS-based
Knowledge of subscription management tools is a plus.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.
Passion for local journalism and community engagement.
A natural sense of urgency and a desire to work to progress and accomplishment
Benefits & Perks:
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities.
Hybrid work with some flexibility
How to Apply:Interested candidates should submit their resume and a cover letter to [email protected]. The National Trust for Local News (and Colorado Trust for Local News) is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.
Additional Information:
The Colorado Trust for Local News includes digital sites, newsletters, and weekly and monthly newspapers that serve much of the Front Range and its counties, including Adams, Arapahoe, Clear Creek, Denver, Douglas, Elbert, Jefferson and Weld. The portfolio includes publications with more than 100 years of history serving these communities.
This position offers a unique opportunity to make a meaningful impact on local communities and contribute to the mission of preserving quality journalism in Colorado. If you are passionate about the future of local news and possess the skills and experience outlined above, we encourage you to apply.
The Colorado Trust for Local News is a proud equal opportunity employer. We do not discriminate on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, physical or mental disability, medical condition, pregnancy status, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws.
Please submit your resume and a compelling cover letter highlighting your relevant experience and qualifications to Brooke Warner at [email protected].
Job Type: Full-time
Pay: $40,000.00 – $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
Monday to Friday
Ability to Commute:
Englewood, CO 80110 (Required)
Ability to Relocate:
Englewood, CO 80110: Relocate before starting work (Required)
Work Location: In person
Title: Digital Operations Support Specialist
Company: National Trust for Local News
Location: Englewood, CO
