Overview
Development Operations and Database Coordinator Jobs in North Conway, NH at Mount Washington Observatory
Title: Development Operations and Database Coordinator
Company: Mount Washington Observatory
Location: North Conway, NH
Job Summary
Mount Washington Observatory (MWOBS) is a nonprofit, member-supported research and educational institution that has operated a weather station on the Northeast’s highest peak for over 90 years. The Development Operations and Database Coordinator focuses on effective fundraising systems support, data management, gift acknowledgment, reporting, and donor care.
The coordinator utilizes Bloomerang Fundraising software to manage excellent donor records and overall data quality. The role is responsible for charitable gift entry, timely acknowledgements, stewardship tasks, and assisting with reconciling financials. Exceptional organizational skills are important to coordinate day-to-day administrative operations, volunteer engagement, and the efficient execution of development initiatives.
This role provides opportunities for professional development, working remotely 1-2 days per week, and setting flexible hours. To be considered for this full-time, year-round role, applicants should submit a cover letter and resume by email to [email protected]. Please reference “Development Operations and Database Coordinator” in the subject line. A complete description of job responsibilities can be found below.
Primary Duties and Responsibilities:
· Become an expert user of our constituent relationship management software to maintain accurate records of all donor interactions.
· Manage quality and efficiency of gift processing, acknowledgements, engagement task assignment, gift documentation, reports and mail lists, donor lists, and other database tasks.
· Strengthen and manage the database structure to better align records with segmentation, cultivation opportunities, and fundraising campaigns.
· Communicate with donors by phone, email, and written correspondence to provide membership information. Answer incoming emails and phone calls, providing excellent customer service.
· Work with the Finance Department on reconciliation matters between constituent relationship management software and Quickbooks.
· Develop and steward volunteer engagement in alignment with summit and valley program needs, including task assignment, communications, and cultivation and while enhancing volunteer support of staff. This role is the point person for coordinating with MWOBS volunteers.
· Plan and implement an annual volunteer appreciation event. Support the team with other donor cultivation events, including Seek the Peak.
· Coordinate day-to-day administrative operations for the External Affairs department, including office logistics and inventory needs for development mailings and events.
· Implement, with the External Affairs team, an annual giving plan using mail, email, phone, and social media in accordance with annual goals.
· Complete prospect research and produce assigned donor briefing materials.
· Support storytelling to demonstrate MWOBS’s impact and support the Communications Manager with graphic design, social media, and other internal and external communications.
· Like all MWOBS employees, this role is an ambassador for this unique nonprofit and carries the responsibility of always being a good representative in the community.
· Other duties and special projects as assigned, including record keeping and mail processing.
Education and Experience
The Development Operations and Database Coordinator possesses a minimum of a Bachelor’s Degree. Experience with CRM database software and proficiency in Microsoft Office suite are preferred. Nonprofit experience is a plus.
Knowledge, Skills, and Abilities
· Ability to work collaboratively as a member of a high-performing team while demonstrating initiative, sound judgment, and accountability in managing assigned responsibilities.
· Ability to prioritize and follow projects through to completion.
· Demonstrate empathetic disposition and convey sensitivity to the needs of donors.
· Knowledge and experience with data entry systems and reporting.
· Record of high level of customer service and/or donor care.
· Excellent written and verbal communications skills.
· Detail-oriented and highly organized with excellent project- and time-management skills.
· Excellent problem-solving skills and initiative to improve efficiency of processes.
· Ability to use online webinars and other training resources for professional development.
· Ability to maintain high level of confidentiality and adhere to the highest ethical standards.
· Willingness to pitch in when/where needed.
· Upbeat, positive attitude and good sense of humor a plus.
Work Environment
This position is based at the Mount Washington Observatory's office in North Conway, NH. Some limited travel will be required at times, including to the summit of Mount Washington, for development events and other cultivation activities. Evening and/or weekend work may be required.
Benefits and Compensation
This position qualifies for the standard benefits package for full-time employees. Current employee benefits include generous paid time off, all 12 paid federal holidays, health, vision, and dental insurance, short and long-term disability insurance, life insurance, a retirement plan after six months of service, complimentary gear from our sponsors, and discounts on our retail items. The starting salary range for this role is $45,000 to $52,000, commensurate with experience.
