Overview
Customer Success Manager Jobs in United States at Prologue
Title: Customer Success Manager
Company: Prologue
Location: United States
Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts. This is an exciting opportunity to join a growing company and make a direct impact on nonprofit organizations through cutting-edge solutions.
Day-to-Day Responsibilities:
Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction.
Develop and execute strategic account plans to drive renewals, expansion, and upsell opportunities.
Act as a trusted advisor to nonprofit clients, understanding their goals and helping them maximize platform value.
Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey.
Requirements:
4+ years of Customer Success, Account Management, or related experience, preferably in B2B Nonprofit SaaS.
Proven track record of driving renewals and expansion with Enterprise-level accounts.
Strong relationship-building skills with the ability to engage executive stakeholders.
Experience working in a fast-paced, early-stage startup environment is a plus.
Compensation & Benefits:
Competitive base salary with total on-target earnings (OTE) up to $130K.
Remote-friendly work environment with flexible scheduling.
Comprehensive health, dental, and vision insurance.
Career growth opportunities in a rapidly scaling company serving the nonprofit sector.
Interested in making a real impact? Apply now, or email directly at [email protected], to join a mission-driven team helping nonprofits succeed with innovative nonprofit solutions!
