Overview
Customer Service Representative- Lost Pet Recovery Jobs in Canada at Independence Pet Group
Title: Customer Service Representative- Lost Pet Recovery
Company: Independence Pet Group
Location: Canada
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Summary
PetPlace is seeking a Customer Service Representative- Lost Pet Recovery who will report to the Supervisor, Customer Service. The Customer Service Representative- Lost Pet is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
Job Location: Remote – Oakville, Ontario
Pay Range: $37,050.00/annum CAN
10% shift differential available for shifts ending at 9pm or later local time
Main Responsibilities
Responds to internal and external inquiries within stated service level agreements.
Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
Analyzes, researches, and resolves problems and discrepancies for member accounts.
Maintains product knowledge, and awareness of customer services policies, and/or store policies.
If applicable, maintains understanding of federal and state regulations to include compliance.
Performs other duties and responsibilities as assigned.
Qualifications
2 years customer service, call center, or relevant experience
Please Note, the Lost Pet Recovery department works 7 days a week, 365 days per year. Shifts can run anytime between 8:00am and 12:00 midnight.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
