Overview
Customer Service Quality Assurance Specialist Jobs in Kenya at TalentPop App
Title: Customer Service Quality Assurance Specialist
Company: TalentPop App
Location: Kenya
Join Our Team at TalentPop App as a Quality Assurance Specialist – Customer Service Focused!
TalentPop App is looking for a detail-oriented, tech-savvy Quality Assurance Specialist to ensure top-notch customer service interactions. If you thrive in fast-paced, dynamic environments and are passionate about maintaining high standards, this role is for you!
As a Quality Assurance Specialist (Customer Service), you’ll play a pivotal role in upholding service excellence across multiple accounts. You’ll work closely with agents and teams to monitor performance, provide actionable feedback, and ensure customer service standards are consistently met.
Note: This role focuses solely on evaluating customer interactions—there is no involvement in software or product testing.
Key Responsibilities
Monitor and evaluate agent performance across 5–10 accounts.
Assess customer interactions and ensure adherence to quality standards.
Maintain in-depth understanding of account-specific policies and expectations.
Analyze data and generate reports to identify areas for improvement.
Provide coaching and constructive feedback to enhance agent performance.
Collaborate with teams to maintain exceptional service and satisfaction levels.
What We’re Looking For
At least one year of experience in a WFH/BPO setup and/or a quality assurance role in customer service.
Proficient in tools such as Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
Strong understanding of e-commerce and customer service standards.
Exceptional attention to detail with strong analytical and problem-solving skills.
Ability to coach agents effectively and provide actionable, supportive feedback.
A collaborative team player who thrives under pressure and can manage multiple accounts simultaneously.
Technical Requirements
Laptop/Desktop with a Ryzen 5 or Core i5 processor (or higher).
Stable internet connection (20 Mbps minimum) with a reliable backup connection.
Backup power source to ensure uninterrupted work.
Clear and dependable headset for meetings and call monitoring.
Perks & Benefits
Annual performance-based salary increases
Paid Time Off
Monthly health stipend
Holiday Bonus
Remote work flexibility
Growth opportunities as TalentPop App continues to expand
Why Work With Us at TalentPop App?
Be part of a supportive and dynamic team.
Opportunities for personal and professional development.
Work from the comfort of your home while making an impact.
If you’re ready to raise the bar on customer service quality, we’d love to hear from you.
Only applicants who meet the qualifications and are aligned with the requirements will be considered. Apply today and be part of the growing
TalentPop App
team!
