Overview
Customer Service Manager Jobs in Milton Keynes, England, UK at World Vision
Customer Service Manager
We are looking for an experience Customer Service Manager to join the newly formed Integrated Fundraising and Marketing department, to manage the Supporter Care Specialists
If you are an exceptional communicator who combines operational excellence with a
customer centric
core, then
apply today
and join the 34,000+ staff working in nearly 100 countries, and share the joy of transforming vulnerable children’s life stories!
As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.
Position:
Customer Service Manager
Salary: £36,576.00 per annum plus good range of benefits
Location:
Milton Keynes/Hybrid
Contract:
Permanent
Hours:
Full time, 36.5 hours per week
Closing Date:
February 21, 2025. Please note we reserve the right to close the ad ahead of the closing date if a strong candidate is identified.
Interviews: W/C 24th February 2025
About the Role
You will manage our team of Supporter Care Specialists to engage proactively and reactively with supporters across the UK. By coordinating with various income-generating strategies, the department aims to enhance the impact of the charity’s work, bringing hope and sustainable change to vulnerable communities worldwide.
Working within the Supporter Care team, the Supporter Care Specialists Manager will lead, motivate and continually develop a team of Supporter Care Specialists, ensuring that all supporters receive excellent customer service.
Using excellent
communication skills
, you will respond to escalated supporter complaints and queries efficiently and sensitively. With focus on KPIs and performance across the team, this role is key in maximising retention and acquisition opportunities, working closely with our fundraising teams incorporating feedback and insights from our supporters to support the organisation’s mission.
About You
You will be an exceptional communicator who combines operational excellence with a
customer centric
core, supporting the team of specialists to engage with our supporters on a wide range of topics. Being able to represent the charity’s mission, vision and values including Christian faith, alongside being able to relate with donors of all and no faith is an important part of this role.
Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria provided above.
Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it.
All candidates must be personally committed to the Christian faith and be able to
respect
, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
…
Title: Customer Service Manager
Company: World Vision
Location: Milton Keynes, England, UK
Category: Non-Profit & Social Impact, Customer Service/HelpDesk
