Overview
Customer Service and Accounts Receivable Specialist Jobs in Charlottesville, VA at Virginia Law Foundation
Job Overview
Join Our Team! The Virginia Law Foundation (VLF) is looking for an experienced teammate to serve as a Customer Service and Accounts Receivable Specialist.
The VLF is a 501(c)(3) non-profit organization dedicated to promoting, through philanthropy, the Rule of Law, access to justice, and law-related education. Through the generosity of our Fellows, donors, and supporters, the Foundation has awarded more than $30 million in grants to underwrite projects that facilitate our mission throughout the Commonwealth. Virginia CLE®, is the continuing legal education division of the VLF, and is the leading provider of continuing education to the Virginia legal community.
We are seeking a highly organized, customer-focused specialist to join our team. This position combines customer service excellence with accounts receivable, registration processing, and administrative support responsibilities. The ideal candidate enjoys helping customers, is detail-oriented, and takes pride in maintaining accurate financial records while contributing to a positive customer experience.
The successful applicant will work on-site four days per week at our beautiful office in Charlottesville, Virginia, and will work remotely on Fridays, if desired. Our full-time team members enjoy a competitive salary and an outstanding benefits package, which includes:
· Competitive health insurance, dental, and vision plans
· Paid holidays and a generous paid time off program
· 403(b) pension plan with employer contribution annually after one year of service
· Employer-paid life insurance and disability
Position Summary
The Customer Service and Accounts Receivable Specialist serves as a key member of the finance and administrative teams, providing exceptional customer service while supporting accounts receivable, order processing, seminar registrations, financial transactions, and general administrative operations. This position serves as a primary point of contact for customers, responding to inquiries and ensuring a positive customer experience while maintaining accurate financial records and supporting organizational business processes. The position reports to the Office Manager. Residency in the greater Charlottesville area is preferred. The hiring range for this position is between $24.00 – $28.00 an hour ($49,920.00 – $58,240.00 annually) commensurate with experience.
What You’ll Do
- Serve as a primary point of contact for customer inquiries by phone, email, and online platforms.
- Assist customers with event registrations, publications, online learning access, and technical support.
- Process invoices, customer payments, refunds, credits, and account adjustments.
- Monitor accounts receivable and follow up on outstanding balances.
- Manage customer accounts and maintain accurate records in financial and customer databases.
- Prepare reports, deposits, reconciliations, and supporting financial documentation.
- Create and distribute Continuing Legal Education certificates and other customer deliverables.
- Collaborate with colleagues across departments to deliver exceptional customer service.
· Support office operations through data entry, filing, scanning, copying, records management, and managing office mail and other correspondence.
· Coordinate office operations by maintaining office supply inventories and shared workspaces, managing the organization-wide calendar of events in collaboration with all departments, and assisting with employee engagement initiatives, morale events, and office-wide activities to support an efficient, informed, and positive workplace culture.
· This position may require occasional evening or weekend work to support organizational programs and events.
Equal Opportunity Employer
Virginia Law Foundation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We will not discriminate against applicants or employees on the basis of race, color, religion, national or ethnic origin, age, sex, pregnancy (including childbirth or related medical condition), disability, genetic information, gender identity, military status, citizenship, or any other class protected by applicable law. The Virginia Law Foundation reserves the right to alter, change, modify and/or terminate this job posting at any time without notice or obligation to any party.
To apply, please email your resume and a cover letter indicating salary requirements to [email protected].
Job Type: Full-time
Pay: $24.00 – $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
Title: Customer Service and Accounts Receivable Specialist
Company: Virginia Law Foundation
Location: Charlottesville, VA
Category:
