Overview
Customer Relations Specialist Jobs in Festus, MO at Compass Health Network
Compensation: $17.89/hour
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
This is a full-time benefit eligible position working Monday-Friday, hours vary between 7:30a-6:00p.
Responsibilities Include:
Core Responsibilities
Greet patients as they arrive and stay consistent with the company’s customer service philosophy
Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
Data Entry into EHR systems
Complete financial paperwork, ensuring all required forms are completed in entirety
Verify insurance/demographic information at each visit and update if necessary
Collect co-pays, when applicable
Answer phone in polite and courteous manner
Direct phone calls and messages to appropriate office staff
Monitor waiting area to ensure timeliness of appointments
Check provider’s schedule daily for additions
Receive daily reports from MIS for information needed on patients that have upcoming appointments
Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
Disperse daily mail
Ensure lobby/waiting area is clean and picked up
Travel to other clinic sites, as needed
Other Responsibilities
Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
Conduct self in accordance with employee manual
Attend all training as required by company, Accreditors and Funders
Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
Communicate any changes/updates discovered through other means to Office Supervisor
Other duties as assigned
Job Requirements:
High School/GED preferred
At least one (1) year experience in customer service required
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, we’re proud of the dedicated team we’ve built. We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others. Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you’ll enjoy:
Competitive Benefits
Opportunities for career advancement
Professional development and licensure supervision
Mentorship programs
Tuition reimbursement & scholarships
Employee Assistance Program
Headspace Access for mental well-being
Generous paid time off and holidays
NHSC Loan Repayment eligibility
We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact. If you’re ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Job Snapshot
Employee Type
Full-Time
Location
Festus, MO (Onsite)
Job Type
Admin – Clerical, Health Care, Nonprofit – Social Services
Experience
Not Specified
Date Posted
02/13/2025
Job ID
15651/26018/212996
Title: Customer Relations Specialist
Company: Compass Health Network
Location: Festus, MO
