Overview
Counseling Program Support Rep Jobs in Remote at Navicore Solutions
About Navicore Solutions
Navicore Solutions is a non-profit organization that helps create, restore, and maintain a life of financial wellness through empowered choices. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling and education. Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.
You can be a part of our wonderful team! Navicore Solutions currently has open Counseling Program Support Representative positions in our Counseling Department. This is a full-time, remote position and all training is conducted remotely. All technological equipment is provided to employees by the organization.
Shift: Training: M-F: 8:30-5pm-EST. After training: M-F: 1-9pm-EST.
What will you do as a Counseling Program Support Representative?
Role Description
The Counseling Program Support Representative assists the Counseling Department with programs, special projects and administrative functions in conjunction with counseling support and other various programs. Primary monthly functions apply to outbound calls and client follow up initiatives to convert client enrollments and assist in other department program service levels.
What To Expect:
Answer inbound and make outbound calls from designated queue.
Follow enrollment and client support requirements as outlined in the department manual or established standards.
Communicate with clients the necessary documents required to complete enrollment and assists in organizing the documents received.
Communicate the progress of files under review with the departments Operations Manager.
Meet the performance standards as applicable and in accordance with department program or project goals.
Remote opportunity.
Basic Qualifications:
High School Diploma or Equivalent
At least 1 year of experience in customer service, call center environment, and/or soft sales
Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone
Ability to communicate effectively and professionally over the phone
Ability to multi-task and use several software applications including the agency’s CMS, outlook, Adobe, Word and a soft-phone.
Ability to be flexible and work on various programs as needed
Ability to meet deadlines and performance goals
Coachable and acceptable to feedback & improvement. Demonstrate ability and interpersonal skills to communicate with supervisor and management team
Ability to pass a pre-employment screening process including criminal background check and drug screen
Preferred Qualifications
Excellent time management, multi-tasking, communication and organizational skills
Must have the ability to show compassion while maintaining a distinct level of direction
Ability to provide productive feedback and improvement recommendations
Ability to work independently
Bilingual English/ Spanish preferred
This Full-Time position includes the ability to participate in our full benefits package as follows.
Medical, Dental and Vision benefits within 90 days of hire
Generous paid time off
Student Loan Forgiveness Opportunities
403(b) Retirement Plan
Recognition for performance
Pay rate: $18.64 per hour.
To learn more about Navicore Solutions, please visit our Careers site: https://navicoresolutions.org/about-us/join-our-team/
Title: Counseling Program Support Rep
Company: Navicore Solutions
Location: Remote
Category:
