Overview
Coordinator, Membership & Education Jobs in Washington, DC at Project Management Permanent MCI Remote Washington
Job Description
Posting Start Date: 18/03/2025
Job Title: Coordinator, Membership & Education
We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Description:
Job Objective
The coordinator for membership and education provides customer support for active members and individuals who purchase education courses and products. This position plays a pivotal role in overall operations support to help the organization run effectively. Success is measured by solid communications, tracking and management of orders and subscriptions, and delivery of a positive customer experience.
Main Responsibilities
General Responsibilities
Provide general record keeping duties, including but not limited to membership data, education products, donor information, dues, registration, education credits/CEU’s.
Serve as the primary contact for members and stakeholders by responding to inquiries via phone, the online ticket system and general email.
Contribute to accuracy in the database and respond to user inquiries for technical support.
Support board operations including general meeting preparations and document management.
Prepare and distribute reports.
Create presentations, forms, surveys, etc.
Participate in the accounts payable process by submitting bills for processing using the appropriate tools, track accounts receivables and manage refunds.
Own vendor management and record keeping of contracts and tax documents.
Membership
Collaborate on delivery of membership programs and events.
Serve as the key contact for group membership requests and invoicing.
Support the membership recruitment, renewal and retention initiatives.
Provide general administrative support for chapters, communities, and committees.
Educational Programming
Respond to inquiries about course access, product shipping, issued certificates and continuing education credit documentation.
Support logistics for webinars.
Annual Conference
Respond to event-related inquiries.
Assist in registration processing and group invoicing.
Assist in speaker, poster, paper management.
Onsite support for registration, attendee management, and education set up.
Other Duties as assigned
Job Requirements
Bachelor’s degree or equivalent
3-5 years of experience in a similar position or proven track record in management of programs and customer service in an association or non-profit environment.
Understanding of association membership, affiliate and committee processes is essential to success.
Familiarity with medical associations and similar background a plus.
Professional Competencies
Experience in non-profit and volunteer environments.
Proven skills working customer support.
Ability to develop basic project management plans and deliver to deadlines.
Ability to work between people and technology.
Competency in communications and writing.
Technical Skills
Microsoft Office suite products
Database and/or CRM platforms
Digital community environments
Smartsheet or other project management tools
Survey and form design or other similar platforms
Canva or basic design software
Facilitation of webinars and online meetings
Local Requirements
This opportunity is 100% remote; however, in-person meetings may be required with advance notice and based on individual’s location.
Travel to APHON’s Annual Conference once a year in September is expected.
Benefit Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
PTO
13 paid Company Holidays, including closure Christmas Eve – New Year’s Day
401K
Medical, Dental, Vision and Supplementary Insurances
Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
Employer-paid Mental Health Benefit
Pet Discount Program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
Title: Coordinator, Membership & Education
Company: Project Management Permanent MCI Remote Washington
Location: Washington, DC
