Overview
Contact Center Officer Jobs in Addis Ababa, Addis Ababa, Ethiopia at NGO Jobs – In Ethiopia
Title: Contact Center Officer
Company: NGO Jobs – In Ethiopia
Location: Addis Ababa, Addis Ababa, Ethiopia
Job Summary
The job holder is responsible to manages inbound and outbound customer communications, resolves inquiries, and promotes digital banking services to ensure high customer satisfaction. The primary goal of a Contact Center Officer is to act as the main link between the bank and its customers. They provide prompt, accurate support across multiple communication channels while supporting the bank’s service quality and product promotion goals.
Searching For Remote Career Opportunities
Required Skills And Competencies
- Demonstrated integrity
- Communication skill
- Banking Operation Knowledge
- Customer Satisfaction
- Teamwork & Collaboration
Required Qualifications
- A minimum of BA degree holder from a recognized higher learning institution in Accounting and Finance, Banking & Finance, Management, Business Administration, Marketing Management or related field of discipline with A minimum of 3 years of related work experience.
Available Positions
- Contact Center Officer (4 positions) – Head Office
How to Apply
Applicants requested to attach an application letter with an updated CV educational certificates supported by student copies, certificate of recent work experience and relevant training certificate in Pdf format by merging in one file name through the link attached. Interested applicants who only fulfill the set requirements are invited to apply via our website within the set deadline.
Application Link: https://forms.gle/H5DfYeUujvCD8u689
