Overview
Community Solutions Specialist Jobs in Walnut Creek, California, USA at Tony La Russa’s Animal Rescue Foundation
Job DetailsJob Location:
Joybound – Walnut Creek, CAPosition Type:
Full TimeSalary Range: $32.00 – $34.00 Hourly
POSITION SUMMARY:
How would you like to help keep people and pets together? If you want to help a leader in the animal welfare community preserve the human-animal bond within the community, Joybound has the perfect job for you. Joybound believes in keeping pets with their guardians, in familiar surroundings and with a family who loves them. We offer several programs to aid community members individually and through outreach events.
You will be responsible for facets of our Community Solutions, public-facing outreach, and work with pet guardians in a case management approach. The Community Solutions Specialist will work with the Community Solutions Manager to respond to pet guardians and identify critical resources, thereby increasing the number of pets and people we can help. You need to be compassionate, self-motivated, organized, creative, passionate about the human-animal bond, and community-driven to take on this critical role.
KEY RESPONSIBILITIES:
Interact and communicate with colleagues, volunteers, and the public in a manner that advances a culture of positivity,professionalism, trust, transparency,empathy, and excellence at Joybound.
Respectfully and compassionately counsel community members seeking assistance, advice, and referrals for pet-related matters.
Assess client needs and develop the care plan, including required funding. Partner with clients to obtain necessary services.
Coordinate appointments and payments between pet guardians and veterinary clinics and other external providers.
Write and maintain accurate case notes for clients.
Contribute to routine reports for the Community Solutions Department.
Manage inventory of and distribute pet supplies to pet guardians.
Provide Resource Center support through providingup-to-datematerial, training volunteers, and creating acollaborativeand supportive community.
Attend and participate in outreach events in the community.
Maintain confidentiality of all information.
Promote a humane and caring attitude toward all animals and people.
Maintaineffective communicationand cooperation with Joybound staff and volunteers.
Perform duties in a manner that encourages attainment of goals, contributions, and business for Joybound and its programs.
Drive Joybound vehicles as assigned by supervisor and follow safe driving practices, obeying all traffic laws at all times.
Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
Knowledge, Skills, and Abilities:
Bilingual in English and Spanish preferred.
Experience with the human-animal bond,conflict resolution, and/or de-escalation techniques.
Experience with and enthusiasm for working with clients and team members to find humane outcomes keeping pets and people together.
Comfortable withflexibilityandadaptability, being able to shift styles to fit the needs of a wide range of cultures, people, and organizations.
Demonstratedflexibilityand proactiveproblem-solving skillsand initiative to work with minimal supervision.
Proficient in computer skills including MS Office Suite (Word, Outlook, Excel, Power Point, Access). Ability to learn new database systems and develop consistent procedures for these systems. Experience with Shelter Buddy preferred.
Effective written and verbalcommunication skills. Ability to communicate with the public, volunteers, and co-workers in a pleasant, courteous, a…
Title: Community Solutions Specialist
Company: Tony La Russa’s Animal Rescue Foundation
Location: Walnut Creek, California, USA
Category: Non-Profit & Social Impact, Customer Service/HelpDesk
