Overview
Client Relations Specialist – Remote Jobs in United States at Nonprofit Megaphone
Are you looking to make a career change? Are you passionate about working with nonprofits? Maybe you have taken some time off and now you want to pivot your skills into a more tech-savvy field but aren’t sure how. Nonprofit Megaphone is a remote, home-based company with a paid hands-on training program to amplify nonprofit voices!
Nonprofit Megaphone empowers organizations to expand their reach and impact by assisting them in obtaining and effectively managing the Google Ad Grant/Microsoft Ads for Social Impact Grant. Through this grant, nonprofits are able to share their stories with a wider global audience. Our team was recently recognized by Inc. Magazine on the Inc. 500 List as one of the fastest-growing companies in America.
At Nonprofit Megaphone, our team is 100% remote, so we are one of the few companies where working from home is the rule, not the exception. Because we are remote, we take team culture very seriously. We love chatting with each other over Slack, our internal instant messaging system, and we get together for an (optional) in-person retreat once a year. Nonprofit Megaphone also understands the need for portable and flexible careers and proudly supports military spouse employment through the Hiring Our Heroes #DiscoverTheTalent initiative.
Position Specifics: Full-Time, W2, hourly position, Continental United States, 9:00-5:00 M-F within EST, CST, MST, PST time zones.
Perks:
Robust On The Job Training: With Nonprofit Megaphone’s hands-on training you will learn new career skills, in-demand tech knowledge, and gain the confidence needed to transition and thrive in your new career. There is no need for direct experience!
Earn While You Learn: During your first 90 days you’ll be paid while you learn each new skill and technology.
Remote First Culture: We thrive in our remote environment and want you to as well. We spend time getting to know one another and building relationships both virtually and in person.
Growth: Nonprofit Megaphone recognizes great assets when we see them. Our employees have the ability to continue their learning and growth through annual and ongoing development.
Workplace Cohesion: We are a no drama llama environment and strive to build and support an atmosphere that is centered around inclusivity, honesty, drive, and transparency. As part of our commitment to fostering growth and collaboration, we also offer mentor hours once a week, provided by each member of our leadership team.
Choose Which Nonprofits You Work With: As our Sales Team brings in new nonprofits (you are not required to bring in leads), you get to rank which organizations you would like to work with. Although we can’t make any promises, we are committed to ensuring you work with nonprofits you’re passionate about.
Compensation and Benefits:
11 Federally Paid Holidays and 3 weeks of PTO after 90 days of employment.
Soft-close week between Christmas Eve and New Year’s Day, allowing you time to relax and recharge before the new year.
After completing paid training, you’ll receive a minimum of $400/month in credit through ICHRA or $300/month through NPMPerks, which can be used for insurance or medical reimbursements. If you opt into ICHRA, we have a benefit guide to establish a Health Savings Account for healthcare savings!
CHAMP Health Navigator Benefits available after 90 days.
A $500 starting balance in your Tech & Wellness Stipend account upon successful completion of your 90-day review, followed by a recurring $20/month on your 1-year anniversary.
401k match after 1 year of service.
Commission incentives above your hourly pay and more! Opportunities for commission include maintaining and renewing client relationships, selling additional services, and bringing in new leads.
Impact Advisor Pay Structure:
0-20 monthly calls: $15.00 per hour after passing your 90-day assessment and becoming an Impact Advisor.
For each call above 20 monthly calls, you will receive a $0.125/hour raise.
Example Pay Increases:
22.5 monthly calls: $15.63 per hour
30 monthly calls: $17.50 per hour
37.5 monthly calls: $19.38 per hour
45 monthly calls: $21.25 per hour
52.5 monthly calls: $23.13 per hour
60 monthly calls: $25.00 per hour (Preferred and expected target for all full-time Impact Advisors).
Job Summary:
While the Indeed job listing is titled Client Relations Specialist, the official title for this role is Impact Advisor.
The Impact Advisor role involves managing client relationships, enhancing the performance of Google and Microsoft Ads accounts, and driving revenue growth through strategic communication and consultative sales. You will be responsible for maintaining and increasing Monthly Recurring Revenue (MRR) for your assigned clients by providing exceptional support, recommending plan upgrades and add-ons, and ensuring client satisfaction through regular engagement.
Key Responsibilities & Duties:
Manage client revenue: Make sure client revenue stays steady or grows by securing upgrades, add-ons, and renewals and retaining clients.
Ensure client happiness: Keep a 100% positive or neutral rating on client calls.
Build client relationships: Take extra steps each week to strengthen trust and engagement with clients.
Lead client communication: Be the main contact for clients, handling emails, calls, and support.
Work with Grants Specialists: Share feedback and insights with your teammates to improve client communication and satisfaction.
Show NPM’s value: Help clients see the value of NPM’s services to keep long-term partnerships.
Manage renewals: Clearly explain NPM’s value and account, plan, and pricing changes to keep clients on board.
Solve problems fast: Address client concerns quickly with solutions that improve retention and growth.
Promote add-ons and services: Confidently offer additional services to clients, explaining how they benefit the nonprofit specifically.
Work as a team: Collaborate with General Managers, team members, and other departments to keep clients happy.
Meet deadlines: Complete tasks on time to maintain excellent service.
Qualifications:
Tech-savvy mindset: Comfortable with computers, Google Docs, Google Sheets, and website structures, with a willingness to learn and adapt to new technologies.
Sales and customer relations experience (preferred): Previous experience in a sales or client-facing role is a plus, but a strong desire to learn and grow is essential.
Digital marketing experience (preferred): Familiarity with digital marketing concepts is a plus, but a willingness to learn is just as valuable.
Self-motivated and adaptable: Ability to work independently in a remote setting while quickly learning and applying new skills.
Exceptional communication skills: Strong command of the English language, including grammar, composition, and professional written and verbal communication.
Outstanding time management and organization: Ability to prioritize tasks effectively, manage multiple client needs simultaneously, and maintain accuracy under deadlines.
Client-focused approach: Dedicated to delivering high-quality service and positive experiences for clients.
Receptive to feedback: Open to constructive criticism and committed to continuous improvement.
Analytical thinker: Capable of assessing data and identifying key insights to enhance client success and account performance.
Collaborative and professional: Maintains a positive attitude, fosters strong client relationships, and contributes to a supportive team environment.
Detail-oriented and precise: Strong proofreading skills and keen attention to detail to ensure all communications are accurate.
Values-driven team member: Embodies and upholds NPM’s core values: Growth Champion, Results, Always Honorable, No Drama (Llama), and Team Player.
Tech Requirements:
A quiet, distraction-free environment for calls and meetings, as you’ll be engaged in communications the majority of the time.
A typing speed of 60+ words per minute.
Clear phone reception, a computer with a functional webcam, and a headset or headphones for optimal call quality, along with reliable internet connectivity.
Note to Applicants:
This job description is a general overview and may evolve as the company grows and adapts to new needs.
As part of our hiring process, all applicants must complete and pass our four assessments: Critical Thinking, Typing Test, Computer/Tech Skills, and Grammar. These assessments provide valuable insights and help us ensure a good match for both you and the role. We believe they make the process more objective, and if you don’t perform well, the job might not be a great fit for you.
If you’ve made it this far, congratulations! You’re already ahead of the game. To stand out, we ask that you submit a short video (no longer than 5 minutes) with Loom (https://www.loom.com/), or a video recording platform of your choice, explaining what you believe our company does based on your exploration of our website: https://nonprofitmegaphone.com/. We want to hear your understanding of us as a company, but also learn about you—who you are, what excites you, and how you fit with our culture. We’re not just looking for a summary of our website—we want to hear from the unique individual behind the application!
If you found this position through VirtForce, please indicate this in your video.
Applications that do not include the video will not be considered. So, take this opportunity to shine and demonstrate your genuine interest! Make sure you have the video prepared prior to submitting your application. When you reach the section where you need to submit additional materials, such as a cover letter or a portfolio, paste the video link in the relevant text box or attach a document with the link inside. Alternatively, you can add the video link directly into the pre-screening questionnaire box that confirms you have completed the video.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
401(k)
401(k) matching
Flexible schedule
Flexible spending account
Paid time off
Professional development assistance
Schedule:
8 hour shift
Monday to Friday
No weekends
Application Question(s):
Are you willing to undergo a background check, in accordance with local law/regulations?
How did you hear about this job? (Indeed, VirtForce, FlexJobs, other?)
Will you be completing and sending the link to your recorded video as instructed in the job description? Applications without this will not be considered. (You can either add the video link directly in the question box here, or when you reach the section where you need to submit additional materials, such as a cover letter or a portfolio, paste the video link in the relevant text box or add the link into a document.)
Work Location: Remote
Title: Client Relations Specialist – Remote
Company: Nonprofit Megaphone
Location: United States
