Overview
Client Relations Intern Jobs in Baltimore, MD at Health Care for the Homeless
Title: Client Relations Intern
Company: Health Care for the Homeless
Location: Baltimore, MD
THIS IS A NON-PAID STUDENT LEARNING INTERNSHIP
Overview
The Client and Community Engagement Intern will collaborate closely with the Senior Client Relations Manager (SCRM) to support and execute strategies aimed at fostering connections between our organization and diverse community organizations to establish strategic partnerships. The intern will primarily focus on client engagement, working to cultivate a diverse client base actively involved in agency leadership roles, committees, focus groups, advocacy initiatives, and volunteer opportunities.
Key Role Responsibilities
Client And Community Outreach & Engagement
Identify key community groups and stakeholders to strengthen engagement efforts.
Support the planning and coordination of agency and community events, both virtual and in-person.
Manage, update, and maintain community engagement databases.
Assist in recruiting clients for agency events, including focus groups, performance improvement committees, advocacy initiatives, and volunteer opportunities.
Provide support for bi-weekly Consumer Relations Committee (CRC) meetings and facilitate sessions as needed.
Event Support
Assist in planning, coordinating, and promoting client-focused agency events and workshops.
Provide logistical support for events, including setup, registration, and attendee interaction.
Support the collection of feedback and administration of post-event surveys to evaluate client and community satisfaction.
Research & Reporting
Perform applied research to identify community trends, needs, and opportunities.
Support the development of reports and presentations highlighting client and community engagement outcomes and impact.
Key Agency Responsibilities
Responsibilities
In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
Models and reinforces the agency core values of dignity, authenticity, hope, justice, passion and balance
Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission
Performs other duties on an as-needed basis
Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations
Knowledge, Experience And Skills
Formal Education and Training
Students pursuing a bachelor’s degree or higher in the field of Public Policy, Urban Planning and Development, Social Impact, Human & Social Services, Community Engagement, Social Work – nonclinical rotation only, Nonprofit Management
Experience
Experience using Microsoft office software, e.g. Word, PowerPoint
Experience managing multiple priorities in a quickly changing environment
Experience working with people with lived experience of addiction, homelessness, or behavioral health issues
Some experience with project management, a plus
Skills
Strong writing and interpersonal skills.
Proactive, organized, and able to work independently.
Ability to multitask and manage time effectively.
Builds rapport and relationships and has excellent communication skills.
Energetic, adaptive, and self-reflective learner.
Demonstrates empathy and patience in words and actions; continually strengthens these skills.
Demonstrates self-awareness about one’s own perspective and biases; seeks to become more open.
Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.
