Overview
Client Experience Coordinator Jobs in Virginia, United States at CharityEngine
Title: Client Experience Coordinator
Company: CharityEngine
Location: Virginia, United States
At CharityEngine we help nonprofit fundraisers who want to fulfill their mission and influence good in the world. Our more recognizable clients include Wounded Warrior Project, EasterSeals, MD Anderson Cancer Center, and Foodbank for the Heartland. We’re a great group that loves working with each other and helping make an impact on the world by supporting our client’s needs around constituent management, online and offline donation processing, fundraising events, and marketing automation. We believe heartily in our company’s mission – Powering the Good to be Great. So, if this work environment matches your skillset and aspirations, CharityEngine might be an excellent choice for you!
CharityEngine seeks a dynamic, detail-oriented Client Experience Coordinator (CXC) to join our growing team. This is an exciting opportunity to gain expert-level experience in a fast-growing SaaS company serving the nonprofit sector.
As a CXC, you will manage a portfolio of clients, ensuring their success with our platform through renewals, upselling, and exceptional client care. Your primary goal will be to foster long-term relationships, understand client needs, and present meaningful software solutions that align with their missions.
Key Responsibilities
Client Retention & Expansion:
Maintain strong relationships with assigned clients to ensure high retention and renewal rates.
Upselling & Expansion:
Identify opportunities for product upgrades or service expansions based on client goals and usage patterns.
Client Advocacy & Support:
Serve as a trusted advisor by listening to client needs, providing thoughtful solutions, and ensuring a positive experience throughout the client lifecycle.
Solution Presentation:
Deliver clear, compelling software demos and presentations tailored to client needs, addressing any concerns or objections.
Market & Product Knowledge:
Stay current on nonprofit industry trends, CRMs, donor management practices, and competitor offerings to provide informed recommendations.
Travel & Events:
Attend occasional trade shows or client events across the U.S. and participate in quarterly team meetups (typically 3 days per quarter).
Qualifications
Excellent verbal and written communication
Strong interpersonal skills and ability to build rapport with diverse clients
Tech-savvy, with familiarity in CRMs, fundraising software, and marketing automation tools
Passion for learning and professional development
Highly organized, self-motivated, and accountable
Experience in the nonprofit sector (preferred)
Previous sales or client-facing experience (preferred but not required)
Ability to work independently in a remote environment
Why Join CharityEngine?
Work in a mission-driven, fast-paced company that supports nonprofit organizations nationwide
Collaborate with fun, energetic, and innovative team
Enjoy competitive pay, strong benefits, and opportunities for career advancement
Become a brand ambassador helping nonprofits maximize their impact though technology
