Overview

Chief Operating Officer Jobs in New Haven, CT at Elm City Communities

Title: Chief Operating Officer

Company: Elm City Communities

Location: New Haven, CT

Position: Chief Operating Officer

Organization: Elm City Communities

Location: New Haven, CT (On-site)

Reports to: President & CEO


Who We Ar

eElm City Communities, the Housing Authority of the City of New Haven (HANH)—together with its real estate development arm, The Glendower Group, Inc., and its property management subsidiary, 360 Management Group, comprises a mission-driven, full-service affordable housing enterprise. Collectively, these organizations steward 800 public housing units, 1,500 LIHTC units, and deliver innovative, resident-centered housing solutions that strengthen communities across the New Haven region

.
As a leader in modern affordable housing, ECC/HANH is committed to expanding opportunity, promoting housing stability, and investing in resilient, thriving neighborhood

s.
The Opportun

ityThe Chief Operating Officer (COO) is a pivotal, enterprise-wide executive leader and the principal operational partner to the President & CEO. Responsible for driving alignment, performance, and integration across Elm City Communities/HANH, The Glendower Group, and 360 Management Group, the COO ensures that strategy is translated into disciplined execution and measurable impa

ct.
The ideal candidate is a seasoned, systems-oriented executive with a demonstrated record of operational excellence; a data-driven approach; and someone who combines strategic acuity with an action-oriented mindset and deep commitment to mission. The COO will lead with clarity, foster a culture of accountability and collaboration, and champion a data-informed approach to decision-making that ensures the highest quality of service to reside

nts.
What You’

ll DoSTRATEGIC EXECUTION & ENTERPRISE PERFOR

  • MANCEPartner with the President/CEO to translate the organization's vision and strategic plan into clear, measurable departmental goals and key performance indicators (K
  • PIs).Develop and implement robust performance management systems across all departments, including regular tracking, reporting, and analysis of
  • KPIs.Oversee the development of annual operating budgets for each department, ensuring alignment with strategic priorities and fiscal responsibi
  • lity.Lead the implementation of change management initiatives to improve organizational effectiveness and effici
  • ency.Drive a culture of accountability and data-driven decision-making throughout the organiza

tion.
OPERATIONAL LEADERSHIP & ORGANIZATIONAL INTEG

  • RATIONOversee day-to-day operations across all organizational entities, including property management, maintenance, resident services, development, and administrative support ser
  • vices.Ensure seamless coordination and collaboration between departments and entities to maximize organizational effectiv
  • eness.Drive operational efficiency through standardization, process improvement, and technology ado
  • ption.Provide executive oversight for real estate development projects, ensuring adherence to schedules, budgets, and quality stan

dards.
EXECUTIVE LEADERSHIP & DEVE

  • LOPMENTProvide leadership and mentorship to the senior management team, fostering a high-performing and collaborative envir
  • onment.Cultivate a positive and inclusive organizational culture that values innovation, continuous improvement, and resident-centric s
  • ervice.Promote effective communication and information sharing across departments and organizational en

tities.
COMPLIANCE, RISK MANAGEMENT & ORGANIZATIONAL STE

  • WARDSHIPEnsure organizational compliance with HUD regulations, federal/state laws, and program requi
  • rements.Oversee agency-wide risk management strategies and internal c
  • ontrols.Monitor and address regulatory changes that impact organizational ope
  • rations.Collaborate with legal counsel on regulatory matters, contracts, and risk mit
  • igation.Lead emergency preparedness and business continuity p

lanning.
What

You BringEDUCATION & E

  • XPERIENCEMaster's degree in Business Administration, Public Administration, Real Estate, or relat
  • ed field.Minimum of 10 years of progressive leadership experience in affordable housing, real estate, or related in
  • dustries.At least 5 years of executive-level experience, preferably in public housing or affordable housing organ
  • izations.Demonstrated success in managing complex operations with multiple busine
  • ss lines.Experience working with governmental agencies, particularly HUD-funded
  • programs.Understanding of LIHTC, RAD, and other affordable housing financing me

chanisms.
SKILLS & CO

  • MPETENCIESStrategic Thinking & Execution: Ability to translate strategic vision into actionable operational plans and driv
  • e results.Performance Management: Expertise in developing and implementing performance management systems, KPIs, and data
  • analysis.Operational Excellence: Strong understanding of operational best practices and a commitment to continuous im
  • provement.Financial Management: Proven ability to manage budgets, analyze financial data, and ensure fiscal respo
  • nsibility.Leadership & Collaboration: Exceptional leadership skills with the ability to build high-performing teams and foster coll
  • aboration.Communication & Interpersonal Skills: Excellent written and verbal communication skills and the ability to build strong relationships with diverse sta
  • keholders.Commitment to Mission: Passion for Elm City Communities’ mission and a dedication to serving the residents of

New Haven.

Why Join UsWe offer a competitive salary, excellent benefits, and the opportunity to work in a mission-driven environment that’s shaping the future of housing in New Haven. You’ll also have room to grow professionally and help lead an organization committed to equity, innovation, and

community.Elm City Communities is an equal opportunity employer. We’re dedicated to building a diverse, inclusive workplace where everyone is empowered

to th

rive.
SalaryAnnual salary is $175,000 – $225,000, or commensurate with

experience.
To Apply Submit An Application Here: https://nonprofithr.applytojob.com/apply/abMUHrBwMI/Chief-Operating-Officer-Elm-City-CommunitiesHousing-Authority

-Of-New-Haven
Elm City has exclusively retained Impact Search Advisors by Nonprofit HR to assist in the recruitment efforts for this role. For consideration, interested candidates should submit a completed application, resume, and cover letter. Your cover letter must address your experience and qualifications as aligned with the needs of the organization, as well as your specific interest in Elm City Communities. Interested individuals are encouraged to appl

y immediately.
Please visit: elmcitycommunities.org for more information about th

e organization.

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