Overview
Chief of Staff, External Relations Jobs in United States at Swooped
Title: Chief of Staff, External Relations
Company: Swooped
Location: United States
Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.
About the Opportunity
The organization is a nonprofit dedicated to providing free, world-class education to learners worldwide through its online platform, which offers high-quality educational content in core academic subjects, especially math and science. With over 181 million registered learners, it focuses on improving outcomes for students, particularly in underserved communities.
The company values diversity, equity, inclusion, and professional development, bringing together talent from education, technology, and startup backgrounds.
They are hiring a Chief of Staff for the External Relations team. Reporting to the Chief External Relations Officer, this person will lead strategic planning, project management, data analysis, and stakeholder coordination to help the school district, philanthropy, and partnerships teams operate efficiently and grow their impact. The role offers the opportunity to drive meaningful organizational initiatives and support the company’s mission at scale.
Key Responsibilities
Business Operations
- Lead the operating rhythm for the External Relations organization, including planning cycles, leadership meetings, quarterly business reviews, and performance tracking against OKRs and key risks
- Implement and continually improve organizational systems and processes for goal-setting, decision-making, data tracking, and accountability
- Ensure the External Relations team has accurate timely data by working with the analytics team to analyze and surface insights from performance dashboards and guide strategic prioritization; ensure dashboard data fidelity
- Support organizational design, hiring priorities, and onboarding for new External Relations team members
- Build cross-team culture and engagement, including organizing and facilitating leadership offsites, External Relations all-hands meetings, and internal communications that strengthen cohesion and transparency
Strategic Projects
- Lead and manage high-impact projects that advance the organization’s growth and revenue goals
- Provide analytical and strategic support to External Relations Leadership in evaluating business performance and new opportunities
- Build revenue and impact models to guide strategic discussions and planning
- Translate ambiguity into structure – define success metrics, clarify ownership, and ensure progress against strategic priorities
- Serve as a trusted thought partner for the Chief External Relations Officer in preparing for board meetings, external engagements, and major presentations
Cross-Functional Collaboration
- Act as connective tissue between teams to ensure shared goals are clear, dependencies are managed, and execution is coordinated
- Partner with Analytics to define business rules, success metrics, and performance frameworks that inform decision-making
- Work closely with Product, Content, and Finance teams to align on shared goals, co-develop offerings, and ensure go-to-market plans reflect the needs of learners, teachers, parents and administrators
- Collaborate with other Strategy & Operations leaders to coordinate on central processes such as: OKR planning, Quarterly Business Reviews and ad hoc projects
Required Qualifications
- 7+ years of professional experience, including at least 5 years in a strategic, operational, or Chief of Staff–type role within a mission-driven, fast-paced organization.
- Proven success in project management and organizational operations, with a track record of leading complex, cross-functional initiatives to completion.
- Strong analytical and problem-solving skills, with experience using data to inform strategic decisions, measure outcomes, and build analytical models.
- Experience in K-12 education go-to-market strategy or B2B go-to-market roles.
- Excellent written and verbal communication skills, including experience preparing executive-level materials such as board decks, OKR reports, or strategy memos.
- Demonstrated ability to build trusted relationships across teams and levels, serving as a connector, advisor, and thought partner to senior leaders.
- High degree of organization, attention to detail, and follow-through; able to manage multiple work streams and deadlines simultaneously.
- Deep commitment to the organization’s mission of providing a free, world-class education for anyone, anywhere, and an understanding of the public education ecosystem (districts, philanthropy, and partnerships).
- Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
Preferred Qualifications
- A background in consulting, investment banking or business operations is a plus.
- Motivated by the organization’s mission “to provide a free world-class education for anyone, anywhere."
Perks and Benefits
The organization offers:
- Competitive salaries
- Ample paid time off as needed – Well-being is a priority
- 8 pre-scheduled Wellness Days occurring on a Monday or a Friday for a 3-day weekend boost
- Remote-first culture – that caters to your time zone, with open flexibility as needed, at times
- Generous parental leave
- An exceptional team that trusts you and gives you the freedom to do your best
- The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Opportunities to connect through affinity, ally, and social groups
- 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life
The organization is committed to fair and equitable compensation practices, the well-being of its employees, and its community. This belief is why a robust Total Rewards package has been built that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.
The compensation band for this role is $120,800 – $135,900 USD annually for candidates based in the United States and $163,238 – $183,643 CAD annually for candidates based in Canada.
The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data.
Company Values
Live & breathe learners
- Deeply understand and empathize with users. Leverage user insights, research, and experience to build content, products, services, and experiences that users trust and love. Success is defined by the success of learners and educators.
Take a stand
- As a company, there is conviction in an aspirational point of view of how education will evolve. The work done is in service to moving towards that point of view. However, the organization also listens, learns and flexes in the face of new data, and commits to evolving this point of view as the industry and users evolve.
Embrace diverse perspectives
- The organization is a diverse community. Seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, commit to bringing up tough topics and leaning into different points of view with curiosity. Actively listen, learn and collaborate to gain a shared understanding. When a decision is made, commit to moving forward as a united team.
Work responsibly and sustainably
- Understand that achieving the audacious mission is a marathon, so set realistic timelines and focus on delivery that also links to the bigger picture. As a nonprofit, the organization is supported by the generosity of donors as well as strategic partners, and understands the responsibility to finite resources. Every dollar is spent as though it were one's own. Responsible for the impact on the world and to each other. Ensure the team and company stay healthy and financially sustainable.
Bring out the joy
- Committed to making learning a joyful process. This informs what is built for users and the culture co-created with teammates, partners and donors.
Cultivate learning mindset
- Believe in the power of growth for learners and for oneself. Constantly learn and teach to improve offerings, oneself, and the organization. Learn from mistakes and are not afraid to fail. Do not let past failures or successes stop from taking future bold action and achieving goals.
Deliver wow
- Insist on high standards and deliver delightful, effective end-to-end experiences that users can rely on. Choose to focus on fewer things — each of which aligns to the ambitious vision — to deliver high-quality experiences that accelerate positive measurable learning with strategic partners.
The organization is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Diversity, equity, and inclusion are valued, and candidates from historically underrepresented groups are encouraged to apply.
As part of this commitment, the organization will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the appropriate department.
