Overview
Case Manager Jobs in United States at McKinley Marketing Partners
Title: Case Manager
Company: McKinley Marketing Partners
Location: United States
McKinley Marketing Partner’s nonprofit client is looking for a case manager to join their team. The case manager is responsible for managing a diverse caseload of home modifications, vans, equipment, travel to the clinic, expenses related to treatment, emergency, and educational conference requests ensuring that all cases are processed in a timely and efficient manner.
This is a contract-to-hire position and it is fully remote.
Responsibilities
Monitor and manage the current caseload
Ensure cases are properly tracked and progress is updated to meet funding approval deadlines
Conduct calls with families to assess needs and provide updates on progress
Ensure that all follow-up emails with next steps are sent to the families post-call, ensuring clear communication and continued engagement
Update Neon One and Trello after every client call and email correspondence to ensure that all records are accurate, organized, and up-to-date
Perform a weekly sweep of Neon One to confirm that all case notes, updates, and communications are accurately logged
Ensure all requests are prepared for CEO funding approval by each Friday
Maintain an organized inbox, ensuring all emails are processed and follow-up actions are completed
Track the number of emails currently in the inbox to maintain a manageable workload and avoid delays in responding to clients or team members
Requirements
Strong organizational and multitasking skills
Excellent written & verbal communication skills
Proficiency in managing caseloads and tracking case progress
Experience with Neon One or similar case management software is preferred
Ability to work independently and meet deadlines.
McKinley Marketing Partners is an Equal Opportunity Employer. All individuals are encouraged to apply, and all applicants will be considered for employment without regard to race, color, religion or belief, ethnic origin, age, sex, sexual orientation, gender identity, disability or veteran status, or any other basis protected by law. Opportunity for all is central to our mission. We strive to reaffirm our commitment to the values of diversity, equity, and inclusion. We push ourselves to new heights to embrace ongoing change and creativity. With this as our goal, we are proud to have reached individuals with diverse backgrounds who possess the talent, energy, and focus to accelerate our mission forward.
