Overview
Case Manager Jobs in New York, NY at Union Settlement Association
Case Manager
Job Description
Organizational Summary
Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.
Today, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement’s current programmatic portfolio includes 8 core program areas: Early Childhood Education, Youth Services (including after school programs), Family Services (including the Family Enrichment Center and the Family Childcare Network), the East Harlem Community Partnership, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development. Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year.
Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit www.unionsettlement.org
Position: Case Manager
Department: Community Child Care Connection
Reports to: Director of C4
Hours: Full-time
Salary: $53,700
FLSA: Non-Exempt
Location: On-site
Positions Reporting to this Role: None
Position Summary:
The Community Child Care Connection (C4) Case Manager will assist in engaging parents with children from birth up to thirteen (13) years old, with an emphasis on children that are five (5) years old and younger. This role works closely with NYC Benefits team to complete application and enrollment process and ensure that individuals are eligible and aware of all options. The program will ensure all eligible East Harlem residents are aware of the support available to them and how to access, enroll and stay enrolled in those support programs.
Responsibilities
Assist in the expansion of existing benefits across capacity to reach a larger number of East Harlem residents that are already well-served by the organization and/or connect clients to additional benefits.
Conduct outreach and facilitate information sessions to inform community of current C4 Programming.
Track and monitor the program’s implementation, including tracking information for clients, enrollment, benefits types, vouchers and follow-ups.
Maintain documentation of services for tracking and reporting purposes to ensure compliance with contractual requirements.
Attend all meetings with partners, and other city and community providers to enhance the program’s capacity to enroll all eligible residents into available benefits and services.
Build and maintain partnerships and collaborations with other East Harlem service providers to enhance the program’s capacity to meet the needs of East Harlem residents for services and benefits.
Perform other duties as requested by supervisor or management.
Qualifications:
High School diploma or higher.
Must have at least 3 years of experience in an educational, community, or business setting serving families, children, or adults.
Multilingual English/Spanish, English/Chinese
Willing to travel locally to promote program and events.
Strong interpersonal communication skills.
Strong writing, analytic, technical, and organizational skills
Knowledge of principles of family support and case management.
Knowledge of East Harlem community strongly preferred.
CO R E CO M P E T E N C IE S
Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement’s goals.
Managing Performance: Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
Applying and Developing Expertise: Embraces and leads the team to achieve milestones. Seeks and supports professional development opportunities for team members. Manages finances and budgets effectively
Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard
Union Settlement’s Diversity, Equity & Inclusion Commitment
Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Title: Case Manager
Company: Union Settlement Association
Location: New York, NY
