Overview
Carriage House Resident Manager Jobs in Brookline, MA at The Boston House: Hope and Healing for Children with Cancer
The Boston House: Hope and Healing for Children with Cancer
Carriage House Resident Manager
Job Description
Since 1979, The Boston House (TBH) has served as a home away from home for children with cancer and other life-threatening hematological illnesses and their families. As an essential part of their overall care, The House provides its guests with no-cost and convenient accommodations in a safe, warm, and comfortable home-like setting. Here, children, families, and caregivers find comfort and support among staff, volunteers, and other families facing the life-changing realities of childhood cancer.
The Carriage House Resident Manager (CHRM) takes primary responsibility for guest relations in and overnight coverage of the Carriage House and covers the Main House every other weekend unless otherwise arranged. The Manager will also assist in development and marketing initiatives, and other aspects of the business side of running The House, when time allows.
This position is an exempt, part-time, live-in position with compensation that includes a free studio apartment on the premises with amenities, and a monthly stipend.
SUMMARY OF RESPONSIBILITIES
1) Direct Services
2) Volunteer and Community Engagement
3) Administration
Job Responsibilities
For Weekends:
1. Has direct contact with guests for referrals, check ins, check outs, and is The House’s information resource person while on duty.
2. Maintains supportive and open communications with guests and participates in special “in-House” family events.
3. Enforces house rules and policies and ensures The House runs smoothly and secures The House nightly at 9:00 PM.
4. While not required to be awake overnight, CHRM must be responsive to emergency telephone calls, and House and guest urgent needs during weekends on duty.
5. Takes referrals and determines eligibility in consultation with the Executive Directors.
6. Maintains accurate records regarding guests, delivery information, donations, telephone messages, etc.
7. Manages House Dinners when on duty.
8. Position requires certain physical capabilities, such as the ability to frequently carry or move deliveries and gift items and regularly ascend and descend stairs, often while carrying large items.
As Carriage House Resident Manager:
1. Is responsive to families’ needs.
2. Is present in the Carriage House during weeknights and sleeps there at least 4 nights per week, from 8:00 PM to 8:00 AM. Weekend coverage is in addition to this coverage.
3. Maintains supportive and open communications with guests.
4. Trouble-shoots guest challenges with Executive Directors.
5. Reports Carriage House cleanliness, maintenance, and repair issues as soon as identified.
6. Works in concert with Main House Resident Manager and weekend relief staff to ensure all evening, weekend and holiday shifts are covered.
7. Other tasks and duties as assigned.
Professional Qualifications Needed
Required:
· Deeply passionate about children and their families.
· Ability to be caring, compassionate, and empathic while remaining discrete and maintaining professional boundaries.
· High professional and ethical standards for handling confidential information.
· Entrepreneurial and collegial style and ability to work collaboratively in a team environment.
· Ability to work efficiently under pressure, meet deadlines, and demonstrate strategic thinking, sound judgment, and good decision-making.
· Self-motivated, proactive, and flexible.
· Commitment to diversity, equity, and inclusion.
· Keen organizational skills and ability to work in an unpredictable environment.
· Excellent written and verbal communications skills.
· Competent in the use of Microsoft Office software (Word, Excel, PowerPoint), email, Drive, calendaring applications and the internet in general.
Preferred:
· Bachelor’s Degree in a related field with one to three years working or volunteering in a small nonprofit organization.
· Bilingual English/Spanish.
· Sense of humor.
WHY THE BOSTON HOUSE?
· Meaningful and rewarding work.
· Private rent-free studio apartment for single person or a couple.
· Free laundry, utilities, Wi-Fi, cable, and parking.
· Friendly work environment.
· May work outside of The House if it does not interfere with House work hours and House expectations.
- Opportunity to work with an incredibly diverse patient population and mission-driven staff and volunteers.
- Chance to directly learn many aspects of running a small non-profit organization.
This description is intended to provide a clear, accurate, yet concise statement of the primary work elements, and to organize the information in a standardized format. It is not intended to describe all the responsibilities and duties for this position, nor should it serve as the sole criteria for personnel decisions and actions. This description is neither an employment agreement nor an expressed or implied employment contract, and TBH may modify it at any time.
Job Type: Part-time
Pay: From $15.00 per hour
Work Location: In person
Title: Carriage House Resident Manager
Company: The Boston House: Hope and Healing for Children with Cancer
Location: Brookline, MA
Category:
