Overview
Business Operations Intern, QualTex Labs Jobs in San Antonio, TX at BioBridge Global
Title: Business Operations Intern, QualTex Labs
Company: BioBridge Global
Location: San Antonio, TX
BioBridge Global is a San Antonio-based nonprofit, that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies. Through our subsidiaries – South Texas Blood & Tissue, QualTex Laboratories and GenCure – we provide products and services in blood resource management, cellular therapy manufacturing, donated umbilical cord blood and human tissue, as well as testing of blood, plasma, tissue, and cellular products for clients in the United States and international markets. We also support the development advanced therapies by providing access to starting materials, testing services, biomanufacturing of cell and cell-based biologics and clinical trials support.
We at BioBridge Global have been committed to saving and enhancing lives through the healing power of human cells and tissue for over 50 years. If you share our passion, join our team!
is a non-profit company that oversees and supports South Texas Blood & Tissue Center (STBTC), QualTex Laboratories, GenCure, and The Blood and Tissue Center Foundation. For over 40 years, our team of dedicated professionals has made life-saving connections. Our diverse services bridge critical medical industry needs with innovative solutions.
Business Operations Intern
Department: Customer Success
Location: San Antonio, TX (Onsite)
Duration: 12 Weeks
General Summary
This internship provides an opportunity to gain practical experience in office operations, project management, and organizational support while working in a dynamic environment. Work closely with staff on research, program development, and creative positive impacts within the community. Apply concepts and academic knowledge to real world scenarios and challenges. This internship is an excellent opportunity for students or recent graduates interested in gaining practical experience in the non-profit sector while contributing to meaningful social change.
The Business Operations Intern will support a defined process improvement initiative focused on automating billing workflows within Customer Success. This role is responsible for analyzing current manual billing processes, identifying inefficiencies, and developing automated solutions using SQL, Excel, and related tools to improve accuracy, consistency, and scalability. The intern will collaborate cross-functionally with Customer Success, Finance, and IT to deliver a structured automation framework, including documented processes, standardized templates, and validation controls.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.
Major Duties and Responsibilities
Essential Tasks
Document the current-state freight and one-off billing process, including workflows, data sources, and manual dependencies
Analyze billing cycles and historical data to identify inefficiencies, bottlenecks, and risk areas
Develop SQL queries and/or data extraction methods to support billing data aggregation
Design and build Excel-based automation tools (Power Query, formulas, and/or macros) to standardize data transformation and validation
Perform data validation and reconciliation to ensure billing accuracy and completeness
Support parallel testing of automated workflows against live billing cycles
Develop process documentation, including SOPs, controls, and fallback procedures
Present final deliverables, including automation outputs, efficiency improvements, and recommendations
Non-Essential Tasks
Support ad hoc reporting or analysis requests as needed
Participate in team meetings and cross-functional discussions
Assist with process documentation and continuous improvement initiatives
Education
Currently Pursuing a Bachelor’s Or Master’s Degree From An Accredited College Or University In One Of The Following Fields
Management Information Systems
Computer Science
Data Analytics or Business Analytics
Finance or Accounting (with strong technical focus)
Experience
Preferred:
Academic or internship experience working with data analysis or process improvement
Experience using Excel for data manipulation (pivot tables, formulas, etc.)
Exposure to SQL or other data querying tools
Familiarity with ERP systems (NetSuite or similar) is a plus
experience.
Knowledge
Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.
Must acquire a working knowledge of BioBridge Global and its subsidiaries’ programs.
Must acquire a working knowledge of department procedures.
Basic understanding of data structures and data analysis concepts
Skills
Must have the capability to be a self-motivated and self-managed individual.
Must have excellent written and oral communication skills.
Strong attention to detail and data accuracy
Must have strong analytical and problem-solving skills.
Must have ability to manage multiple tasks and meet deadlines.
Must have intermediate to advanced Excel skills.
Abilities
Ability to translate business problems into structured, data-driven solutions
Ability to work both independently and collaboratively in a team environment
Ability to learn new systems and tools quickly
Ability to maintain confidentiality of sensitive financial and operational data
Ability to maintain good working rapport with all departments
Working Environment
Works in a standard office environment with typical office conditions. May collaborate across departments including Customer Success, Finance, and IT
Physical Requirements
Will sit, stand, walk, and bend during working hours.
Manual dexterity for computer use
Requires normal or corrected vision and hearing corrected to a normal range.
BioBridge Global and its subsidiaries are proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click
