Bilingual Care Manager, Health Homes

Overview

Bilingual Care Manager, Health Homes Jobs in Brooklyn, NY at Bridging Access To Care Inc

Who is Bridging Access to Care, Inc.*_: *_Bridging Access to Care, Inc. (BAC) is a nonprofit, multi-service, community-based behavioral health care organization committed to building healthy communities, one person at a time.

Brooklyn Aids Task Force was the very first HIV/AIDS organization in Brooklyn prioritizing serving persons living with HIV/AIDS (PLWHA) since 1986. In 2012, Brooklyn Aids Task Force changed its name to BAC and successfully made the transition from an AIDS-centered organization to a multi-service community-based healthcare organization. Today, BAC provides mental health and substance use-related social services, comprehensive HIV/AIDS care, and coordinated health care and supportive services to underserved racial and ethnic minority communities in Brooklyn and other parts of New York City.

Bridging Access to Care, Inc. offers a competitive salary package, including health insurance, retirement plan, paid time off, and opportunities for professional development. Employees working in our Health Services divisions are required to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need accommodation for any reason, including related to this job requirement, please get in touch with Human Resources.

JOB SUMMARY: The Bilingual Care Manager is responsible for coordinating comprehensive medical, behavioral health, and social services for Medicaid members enrolled in the Health Home program. Empathetic professionals committed to advocating for underserved communities through comprehensive case management and care coordination. Experienced in conducting home visits, accompanying clients to medical appointments, facilitating referrals, and helping individuals overcome barriers to healthcare, housing, behavioral health, and social services. Experience supporting individuals living with serious mental illness, substance use disorders, HIV/AIDS, and chronic medical conditions.

The Bilingual Care Manager responsibilities include, but are not limited to, conducting assessments, developing individualized care plans, coordinating with healthcare providers, documenting services in compliance with Health Home and HIPAA standards, and performing home visits and accompanying clients to appointments. The position requires managing a caseload of up to 50 members, collaborating with multidisciplinary health care providers, nursing homes, visiting nurses, and connecting individuals with community resources to address medical, mental health, housing, and social service needs.

EDUCATION AND WORK EXPERIENCE:

• MINIMUM: Bachelor’s degree in psychology, Sociology, Social Work, or another related field.
• MINIMUM: Two (2) years’ experience working in the case management field or setting providing direct services to persons with Serious Mental Illness, HIV, homelessness, or substance use disorder, or Linking individuals with Chronic Illnesses (including HIV/AIDS), Serious Mental Illness (SMI) or Serious Emotional Disturbance (SED) to a broad range of services essential to successful living in a community setting (e.g., medical, psychiatric, social, educational, legal, housing and/or financial services)
• Languages of preference: Spanish, Haitian Creole, or Russian Speaking. Must be able to read, write, speak, and comprehend the requested second languages and English.

DUTIES AND RESPONSIBILITIES:

Care Management & Service Provision

• Provide monthly care management to up to 50 Medicaid users.
• Conduct case conferences with service providers to ensure effective care coordination.
• Make referrals for additional services as requested or needed by members.
• Ensure all services meet DOH Health Home and BAC standards.
• Coordinate patient care plans in collaboration with healthcare teams, ensuring continuity of care across different settings.
• Follow-Ups: Conduct regular follow-ups to assess progress, identify additional needs, and update service plans accordingly.

Field Work

• Conduct home visits and accompany members to medical and mental health appointments.
• Up to 75% of travel is required.

Documentation & Compliance

• Co-document all services and case conferences in State and internal databases within specified timeframes.
• Maintain accurate, up-to-date records of all assigned members.
• Create and manage member charts, including required consents and forms.
• Submit monthly HMLs (Health Management Logs).
• Ensure compliance with HIPAA regulations regarding patient confidentiality and medical records management.

Assessments & Plans of Care

• Complete comprehensive assessments and reassessments for all members.
• Develop and regularly update Plans of Care in line with State mandates.
• Acquire necessary consents for service provision and communication with other providers.

Meetings & Trainings

• Participate in weekly supervision and team meetings.
• Attend in-house and off-site training.
• Serve on agency committees as assigned.

Additional Responsibilities

• Perform other duties as required by the needs of the program and BAC requirements.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Health Home guidelines and procedures
• Possesses excellent judgment and the ability to maintain professional relationships and boundaries when working with clients and peers
• Strong knowledge of acute care, outpatient, inpatient, and managed care environments.
• Comfortable with digital tools and software for project management, data tracking, and communication, with a commitment to leveraging technology to improve program outcomes
• Proficient in collecting, analyzing, and interpreting data to inform program decisions and demonstrate impact.
• Excellent verbal and written communication skills, including the ability to convey complex information clearly and sensitively to diverse audiences.
• Strong understanding of and sensitivity to the diverse backgrounds, experiences, and needs of individuals living with HIV, including those from marginalized communities.

Pay: $25.48 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• This role works with individuals who may have substance use disorders, psychiatric illness, or are living with HIV/AIDS. Are you comfortable working with this population?
• Are you willing to perform home visits and accompany members to medical and mental health appointments for an assigned caseload of clients?

Education:

• Bachelor’s (Required)

Experience:

• EHR systems: 2 years (Required)
• Case management: 1 year (Required)
• working with a caseload of at least 25+ clients: 1 year (Required)
• Person-centered trauma-informed care: 1 year (Preferred)
• Working with high need/Medicaid user: 1 year (Preferred)
• Health Homes care coordination: 1 year (Preferred)

Language:

• read, write, and comprehend English and Spanish (Preferred)
• read, write, and comprehend English and Russian (Preferred)
• read, write, and comprehend English and Haitian Creole (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person

Title: Bilingual Care Manager, Health Homes

Company: Bridging Access To Care Inc

Location: Brooklyn, NY

Category: