Overview
Benevolence Officer Jobs in Rugby, England, UK at The Caraires Consultancy
Permanent
22.5 hours per week (flexible – 3 full days or 4/5 shorter days)
Rugby – office based (hybrid possible)
£30k – £33k DoE (actual salary £18k – £19.8k)
Our client, a small benevolence fund charity within a larger organisation, are looking for a Grants & Services / Benevolence Officer to join their small, friendly team. This role involves regular communication with vulnerable people and talking about sensitive, personal matters, so it is imperative that you are comfortable with this and have some experience in this area.
The key responsibilities of a Grants & Services / Benevolence Officer:
Serve as a friendly and helpful first point of contact via webform, email, or phone to welcome individuals seeking support to ensure they feel comfortable and informed about the charity’s services
Engage with potential applicants through telephone or video calls and by asking relevant questions to understand their circumstances to assess their eligibility for support
Provide clear guidance on the charity’s grant criteria, services, and application process
Prioritise urgent cases and identify safeguarding concerns early
Provide tailored advice on financial wellbeing, budgeting, and income maximisation
Manage an ongoing caseload by diarising and maintaining regular contact with beneficiaries
The requirements of a Grants & Services / Benevolence Officer:
Experience working in the charity sector, public services or with vulnerable people (essential)
Empathetic and understanding approach – understanding boundaries
Strong attention to detail
Proactive nature – will look for solutions
Training or experience in safeguarding would be desirable
Experience in a grant-making role would be beneficial
Excellent written and verbal skills
Proficient in IT systems
Exceptional interpersonal skills
The benefits of working at a Grants & Services / Benevolence Officer:
PRP and incentive schemes
Hybrid working
Health insurance scheme
Enhanced pension scheme
Flexitime possible
28 days holiday plus bank holidays
Sick pay scheme
Employee assistance programme
Interested?
Please apply below.
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Title: Benevolence Officer
Company: The Caraires Consultancy
Location: Rugby, England, UK
Category: Customer Service/HelpDesk, Non-Profit & Social Impact (PR / Communications)
