Overview
Benefits Eligibility Specialist – LIHEAP (Bilingual preferred) Jobs in West Warwick, RI at Westbay Community Action, Inc.
About Us
Westbay Community Action, Inc. is a nonprofit, multi-service agency serving the needs of Kent County residents since 1966. We provide people with connections to grow through our services, partnerships, and advocacy efforts.
Summary
Our Low Income Home Energy Assistance Program (LIHEAP) is seeking a self-motivated Eligibility Specialist. The successful candidate will be responsible for compiling and organizing all LIHEAP applications. They will review and verify that all information contained in applications are complete and adhere to the program guidelines.
This position will participate in local outreach marketing events as well as provide coaching to clients. They must be able to problem solve, work independently, and have a solid work ethic.
This is a full-time (37.5 hrs/week) position with a rate of pay of $19.00/hour. Westbay offers a generous benefits package, including paid time off (vacation, sick and personal), 14 paid holidays,401k match, medical/dental/vision insurance, life insurance, tuition reimbursement, and much more.
Qualifications
High school diploma required – bachelor’s degree in social work or related field, preferred
One year experience within LIHEAP Program or working with families and seniors, preferred
One year of experience in data entry
Strong communication skills and ability to travel to outreach/marketing events
Bilingual English/Spanish verbal and written, preferred
Pass a BCI check
Specific Duties
The duties listed below are primary functions of the job, and are not intended to be all-inclusive.
Process online and data migration LIHEAP applications statewide
Coordinate with community-based partners to aid in preparing LIHEAP applications
Attend community events to extend services through other agencies
Promote Energy Assistance Programs
Provide short-term case management to participants of the Energy Assistance Program
Conduct a client assessment and develop a plan to minimize future crises
Determine eligibility for resources and aid in the application process
Coordinate processing applications, including verification of income, eligibility, and payment requests
Participate in outreach/community events to inform community members of services
Advocate for the client’s retention of service with the utility company and other entitlement agencies
Maintain information and enter into Hancock and the agency’s data system
Check all applications and return those needing more information.
Maintain communication with clients to ensure timely and accurate completion
Maintain walk-ins, telephone calls, and emails by providing information, program guidelines, and referral services
Read and understand the program guidelines outlined in the LIHEAP manual
Conduct home visits in a timely manner
Prepare accurate reports and statistics as required
Support the client’s efforts to have his/her voice heard and to get needed services
Participate in meetings, trainings, outreach, and public policy forums
Educate clients about eligible services
Westbay Community Action, Inc. is an Equal Opportunity Organization.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Monday to Friday
Ability to Commute:
West Warwick, RI 02893 (Required)
Ability to Relocate:
West Warwick, RI 02893: Relocate before starting work (Required)
Work Location: In person
Title: Benefits Eligibility Specialist – LIHEAP (Bilingual preferred)
Company: Westbay Community Action, Inc.
Location: West Warwick, RI
