Overview
Associate – Regional Liaison Jobs in Worcester, MA at Tempus Unlimited
Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.
Primarily responsible for working as liaison in assigned region assisting Consumers/ Participants and PCAs/DCWs with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall FI program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the regional liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.
Full time position, 35 hours a week
In person role every day
Monday – Friday
8:30 am to 4:30pm
2 day required orientation is held in Stoughton
Essential Functions
Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of activity time
Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
Work with applicable parties to address and resolve PCA/DCW payment issues
Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver
Participants and/or PCAs/DCWs.
Receive visitors and determine their needs and direct them to the appropriate person
Maintain visitor and ID badge register. Issue ID badges where appropriate
Deal with inquiries and provide accurate information
Perform administrative work, including supporting other departments, as needed and as time allows.
Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
Job Requirements
Competencies
Fluency in Spanish or other languages a plus
Experience with Excel and Spreadsheets
Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Required Education
High School Diploma
Preferred Experience
Proficiency in Microsoft Office software
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Travel
Some travel may be required for this position to ensure regional coverage.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.
Sign on bonus
Referral bonus
Work/Life Balance – flexible work schedules
Paid time off – 25 days per year for full time staff
14 paid Holidays
Tempus Wellness – Medical, Dental, Dependent Care Reimbursement, FSA and HSA
Basic Life, Short Term and Long Term Disability
On-site gym (Stoughton Location) and wellness initiatives
Annual Reviews with merit based increases
Employee Recognition Program
Financial Wellness – 403(b) Retirement Plan with matching
Continuing Education, Training and Advancement opportunities
Work Authorization/Security Clearance
All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.
EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Title: Associate – Regional Liaison
Company: Tempus Unlimited
Location: Worcester, MA
