Overview
Associate Director of Operations & Member Services Jobs in United States at Point of Care Marketing Association
Title: Associate Director of Operations & Member Services
Company: Point of Care Marketing Association
Location: United States
Reports To: President
FLSA Status: Exempt
Employment Status: Full-time Regular
Job Summary:
The position serves as the operational leader of the association, overseeing membership services, governance and committee administration, certification administration, project management, and organizational operations. As a key operational leader, this role is expected to adapt to the evolving needs of the association, providing leadership and support across a broad range of operational, administrative, and strategic initiatives as priorities change.
Duties and Responsibilities:
• Manage membership applications, renewals, and onboarding processes.
• Oversee membership records management and conduct membership surveys.
• Administer member benefits and coordinate membership dues.
• Facilitate board meeting and committee administration and election/voting processes.
• Manage board onboarding and ensure compliance.
• Process certification applications and track renewals.
• Provide updated certification-related content to the Communications & Digital Marketing Coordinator for the website.
• Administer internal systems and document processes using Monday.com.
• Develop workflows and manage organizational action item tracking.
• Coordinate cross-functional projects and manage timelines.
• Facilitate committee administration, meeting logistics, governance documentation, election processes, and volunteer communications in support of committee operations.
• Maintain organizational reporting dashboards and provide analysis of membership, certification, event registration, and participation metrics, serving as the source data the President uses for board financial and revenue reporting.
• Support volunteer leadership engagement and facilitate productive committee participation across all association programs and initiatives.
• Administer revenue-related tasks such as sponsorship invoices and certification requests, tracking event registration revenue and ensuring payment follow-ups, when needed; contract negotiation and vendor payment approval remain with the President.
• Monitor member participation, retention, and engagement metrics and provide recommendations to support membership growth and program effectiveness.
• Perform other operational, administrative, or organizational duties as assigned by the President to support the association's evolving needs.
Knowledge, Skills, and Abilities
• Strong operational leadership and organizational management skills and experience developing and improving operational processes and workflows
• Experience managing membership programs, member engagement initiatives, and retention activities
• Knowledge of nonprofit or association governance practices and board administration
• Strong project management skills with the ability to coordinate multiple initiatives simultaneously
• Tech-savvy and skilled in using AI tools to improve productivity, streamline workflows, support research, and complete tasks efficiently.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, dashboards, formulas, pivot tables, and tracking tools
• Advanced proficiency in Microsoft PowerPoint, including the development of executive presentations, board materials and reports.
• Proficiency with CRM, project management, and business systems (e.g., Monday.com, association management platforms, databases, and reporting tools)
• Strong analytical and problem-solving abilities
• Excellent written, verbal, and interpersonal communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Strong attention to detail and commitment to accuracy
• Ability to work collaboratively across teams, volunteers, and leadership groups
• Ability to prioritize competing deadlines in a fast-paced environment
• Commitment to delivering exceptional member service
Education and Training Required:
• Bachelor's degree in Business Administration, Nonprofit Management, or related field.
Experience Required:
• Minimum of five (5) years of experience in operations, membership services, association management, project management, or a related administrative leadership role.
• Experience supporting boards, committees, governance processes, or membership organizations is preferred.
Language Ability:
Ability to read, analyze, and interpret business documents, governance materials, contracts, and operational reports. Ability to effectively communicate with members, volunteers, Board members, vendors, and other stakeholders regarding sensitive or confidential matters. Ability to prepare clear and concise correspondence, reports, procedures, meeting materials, and presentations. Ability to present information and respond to questions from leadership, committees, members, and the Board of Directors.
Mathematical Ability:
Ability to analyze operational, membership, certification, and financial data. Ability to calculate and interpret percentages, ratios, trends, and performance metrics. Ability to prepare reports and utilize data to support decision-making, process improvements, and organizational planning.
Reasoning Ability:
Ability to identify operational challenges, gather and evaluate data, establish facts, and develop practical solutions. Ability to manage multiple priorities, interpret detailed instructions, and exercise sound judgment in a dynamic environment. Ability to evaluate processes and implement improvements that enhance organizational effectiveness and member satisfaction.
Physical Demands: Ability to work in an office setting & use standard office equipment.
Work Environment: Remote with occasional travel for events and meetings.
