Overview
Assistant Manager Jobs in Seattle, Washington, USA at DESC (Downtown Emergency Service Center)
Position: Â After Hours Assistant Manager
Days Off:TBD
Shift:TBD
Insurance Benefits:Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits:Employee Assistance Program(EAP), Flexible Spending Account (FSA), ORCA card subsidy,Paid Time Off(34 days per year), Retirement Plan
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region’s leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION:
The On-Call/After-Hours Assistant Manager will provide administrative support to the On-Call/After Hours Manager, directly supervise a team of After-Hours Supervisors, and provide additional daytime, swing, and backup support for After Hours phone coverage. Additionally, the OCAHAM will, under the direction of the OC/AH Manager, oversee and develop an after-hours response infrastructure to support staff and improve client services delivery.
MAJOR DUTIES AND RESPONSIBILITIES:
Supervise a team of After-Hours Supervisors
Assist On-Call & After-Hours Manager with supervisory tasks for a team of On-Call employees
Assist On-Call & After-Hours Manager with administrative tasks as assigned
Provide consultation to staff on issues related to tenants, facilities, or extraordinary occurrences by acting as Housing After Hours Support during regular shift and occasionally as backup, to ensure smooth information sharing and follow up
Under the direction of the OC/AH Manager, oversee and develop an after-hours response infrastructure to support staff and improve client services delivery
Develop and implement systems to train and support After Hours Supervisors, train and support On-Calls, and improve and track after-hours support for staff and clients
Assist with interviewing, hiring, orienting, and supervising new On-Call staff for the Housing Program, and work closely with After Hours Supervisors and the On-call/After Hours Manager to develop and implement an On-Call onboarding protocol
Serve as back-up point of contact with all Housing projects, to ensure adequate staffing is in place
Communicate regularly with each Project Manager (or designee) to ensure adequate coverage of staff PTO requests and to fill last minute vacancies
Assist in coordinating a centralized response to scheduling gaps across programs, including management of bonus shifts pay, redeployment pay and other processes as needed
Assist in maintaining web-based schedules for all Housing & Entry Services Programs
Serve as back-up W2W point of contact for managers and supervisors. Conduct trainings for Housing & Shelter department on W2W regularly or as needed
Participate in Housing Meetings as assigned
Assist in tracking Housing & Shelter Minimums for Labor Management Committee
Occasionally flex schedule to cover for AHSs …
Title: Assistant Manager
Company: DESC (Downtown Emergency Service Center)
Location: Seattle, Washington, USA
Category: Management, Non-Profit
