Overview
Assistant Director, Leadership Giving Jobs in Houston, Texas, USA at University of Texas MD Anderson Cancer Center
The Concierge Program utilizes aninnovativeapproach leveraging data, donor engagement, direct marketing and fundraising workflows to engage and grow the pipeline of individual giving donors. This program, a component of Philanthropy’sleadershipgiving strategy, works closely with several internal stakeholders including direct marketing, prospect development and gift officers throughout Philanthropy’s Individual Giving team.
The primarypurposeof the Assistant Director, Concierge Program is to support MD Anderson’s mission and help achieve Philanthropy’s fundraising and engagement goals by providing a premium philanthropic experience for donors. This position leverages digital and virtual engagement to transition annual giving donors to a personalized, meaningful relationship with the institution, while passionately representing MD Anderson’s core values to advance philanthropic support for institutional priority programs, research and patient programming.
This position reports to the Executive Director ofLeadershipGiving.
This position will manage a cohort of 1,000+ annual giving donors to facilitate the progressive transition of donors through the donor continuum from the direct marketing program to individual giving. The Concierge Program will actively identify and frequently pre-qualify this segment of donors with a goal to develop donors’ lifelong relationships with MD Anderson, ensuring interested donors are involved at a level, and in opportunities, where they are joyfully engaged and best able to support the institution.
The ideal candidate is adept in professional and sophisticated communications, an empathetic listener who handles interpersonal relationships maturely, thoughtfully (especially in sensitive situations), is urgent in their approach and can work with individuals from different backgrounds while responsibly handling confidential information. Additionally, the candidate must be organized, driven, apply creative andentrepreneurialthinking, possess a high degree of self-motivation and integrity, technologically savvy while skilled at navigating and using databases, familiar with CRM systems and entering contact reports.
The donor concierge must provide excellent customer service, articulate a strong and compelling case for support, and exercise analytical thinking skills with a spirit ofcollaboration.
KEY FUNCTIONS
Stakeholder Engagement (60%)
Display the ability to serve and cultivate relationships with annual giving/leadershipgiving donors in an effort of donor-centric service and prequalification. Display social awareness, professional etiquette, and the ability to interact and build rapport with donors, faculty and other institutional stakeholders. Engage with varied constituencies with social fluency and garner their trust as to influence donor behavior. Appropriately align donors to giving opportunities and orchestrate and facilitate meaningful engagements.
Engage donors using a variety of mediums and channels including mass engagement and one-to-onecommunication(correspondence, phone, email, video conferencing, etc.) with proactive outbound outreach, while simultaneously serving as an inbound point of contact responding and triaging all requests. Execute monthly and quarterly touchpoint cadences across portfolio to ensure consistent and relevant donorcommunication.
Collaboration and Teaming (30%)
Actively partner with donors, peers, faculty, and divisional stakeholders on the investigation, transition and flow of d…
Title: Assistant Director, Leadership Giving
Company: University of Texas MD Anderson Cancer Center
Location: Houston, Texas, USA
Category: Non-Profit & Social Impact, Healthcare
