Overview
Administrative Assistant, Membership Accounts Jobs in Santa Monica, CA at Recording Academy
WHO WE’RE LOOKING FOR
The Administrative Assistant, Membership Accounts, supports the Managing Director, Member Outreach & Systems, and the Senior Manager, Membership Accounts in the Membership & Industry Relations department. You will process membership applications, handle inquiries and phone calls, ensure data accuracy, prepare reports, provide administrative support, and collaborate with other departments to achieve objectives.
WHAT YOU’LL DO
Provide customer service and technical support to all members, non-members, and staff via phone and email, maintaining logs and collaborating with additional customer service support.
Review and process new membership applications, corresponding and following up with applicants to help collect supporting information to meet membership requirements.
Assist with processing renewals, refunds, credit memos, and any system related functions as needed.
Maintain data integrity by updating and verifying member information.
Support the department with general office work including managing departmental files, ordering and maintaining office supply accounts, and facilitating the flow of internal and external information through the office.
Provide administrative support to the Managing Director and Senior Manager as needed.
Other duties as assigned.
SKILLS & EXPERIENCE
Bachelor
‘s degree in Information Systems, Business Administration, or related fields preferred.
2+ years of executive level administrative experience. Experience with non-profit and/or membership data preferred.
Customer service experience with a desire to listen compassionately and solve problems.
Strong proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Experience with information systems and Microsoft databases.
Ability to work with sensitive and confidential data with a proven level of discretion.
Exceptional communication skills. Spanish proficiency a plus.
PHYSICAL DEMANDS FOR CERTAIN ROLES
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.
The employee will be required to lift and/or move up to 60 pounds.
SALARY AND BENEFITS
The starting rate for this position is $19.52 to $21.18 per hour , benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market.
The actual offer extended will depend on the candidate’s experience, qualifications, and the role’s requirements and will include our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more).
Explore our career opportunities to join a team that values creativity, innovation, and diversity.
ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES
RECORDING ACADEMY
The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music’s history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards-music’s only peer-recognized accolade and highest achievement. As the world’s leading society of music professionals, we work year-round to foster a more inspiring world for creators.
GRAMMY MUSEUM
The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States.
MUSICARES
A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.
GRAMMY GLOBAL VENTURES
GRAMMY Global Ventures aims to advance the global mission and monetize the brand equity and intellectual property of The Recording Academy. Through five target areas – Online Education, Live and Site-Based Experiences, Original Content, Globalized Awards, and Licensing and Sponsorship – GRAMMY Global Ventures will seek to diversify revenue streams and drive membership value.
LATIN RECORDING ACADEMY
The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation.
LATIN GRAMMY CULTURAL FOUNDATION
The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.
EQUAL OPPORTUNITY
The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy’s policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.
Title: Administrative Assistant, Membership Accounts
Company: Recording Academy
Location: Santa Monica, CA
