Overview
Administrative Assistant Jobs in United States at Operation Finally Home
Title: Administrative Assistant
Company: Operation Finally Home
Location: United States
ADMINISTRATIVE ASSISTANT JOB DESCRIPTION
POSITION TITLE: Administrative Assistant
REPORTS TO: Executive Officer
JOB PURPOSE:
The Administrative Assistant is often the first voice and friendly face people encounter when connecting with our organization. This role plays a key part in making families, donors, and community partners feel welcomed and supported. Working primarily in a remote setting, the Administrative Assistant ensures smooth day-to-day operations by keeping our CRM database accurate, assisting leadership with scheduling and communications, and helping the team stay organized and focused on our mission of serving veterans, first responders, and their families.
KEY RESPONSIBILITIES:
Serve as the First Point of Contact
· Respond to phone calls, emails, and online inquiries in a professional and welcoming manner.
· Route inquiries to the appropriate staff member and follow up to ensure requests are addressed in a timely manner.
· Provide thoughtful and responsive communication with veterans, families, donors, and partners.
Manage the CRM System
· Maintain accurate and up to date records for donors, partners, and program recipients.
· Generate reports and mailing lists that support outreach, engagement, and impact tracking.
· Assist team members in utilizing CRM tools for relationship management and communications.
Provide Administrative Support to Leadership
· Assist team members in utilizing CRM tools for relationship management and communications.
· Directly support the Executive Officer and Family Matters Director.
· Provide administrative support to leadership as directed by the Executive Officer.
· Assist with drafting correspondence, post-project mailings, presentations, and internal/external reports.
· Monitor follow up items and key deadlines to help ensure projects remain on schedule.
Support Operational Coordination
· Prepare meeting agendas, record minutes, and coordinate logistics for virtual and in person meetings.
· Assist with donor acknowledgments, thank you letters, and special communications.
· Provide administrative support related to deed transfers and the Home Modification Program as needed.
· Maintain organized digital files and shared documents to support team access and collaboration.
· Perform additional duties as assigned by the Executive Officer.
· Perform all duties in a manner consistent with OFH's vision, mission, and values.
QUALIFICATIONS:
Knowledge, Skills and Abilities
· Clear, kind, and professional communicator, both in writing and in conversation.
· Excellent interpersonal, organizational and problem-solving skills.
· Excellent knowledge of Microsoft Office programs, comfort with technology and experience using CRM systems.
· Thorough knowledge of OFH's vision, mission and values.
· Ability to work effectively in a team and independently with supportive but limited direction.
Education/Experience
· High school diploma or equivalent. Associate degree or higher preferred.
· At least 2 years of administrative or office experience (nonprofit experience a plus).
· Non-profit experience preferred.
WORK ENVIRONMENT:
· Location: Remote (with quarterly in-person gatherings or events as needed)
· Status: Full-time, Non-Exempt
COMPENSATION & BENIFITS:
· Competitive annual salary based on experience and qualifications.
· Benefits package include medical, dental, vision and life insurance, paid time off.
· Professional development and training opportunities.
APPLICATION REQUIREMENTS:
In order to be considered, applicants must submit a resume and a cover letter describing how their experience and skills align with this role to [email protected].
